Equipment Change After Downgrade
Hello, I had been having issues with my internet for quite a while, after about 6 techs and 11 months they finally installed it correctly. However, I originally had the 2 gig plan but realized that was overkill, downgraded to 500 mbps.
They told me they’d have to send a tech out to replace? Something? And I asked them if they sent someone out if they could please… send someone knowledgeable 😓 they looked into it and saw no one had to come out because nothing had to be replaced, except now I have UPS tracking info from frontier, something is arriving tomorrow.
Afaik, the 500 mbps plan and the 2 gig plan both use the eero pro 7, which is what I have. My question is, does anyone have any idea what the hell they are sending me? I can’t physically make myself call in again I’m afraid I’ll get an aneurysm from the frustration. The thing is, if something DOES need to be replaced shouldn’t they be doing that? 😵💫 I’ve had a lot of issues and back and forth with them and this is the closest to a resolution we’ve been able to come to. I can’t take the internet being bad anymore because I work from home, it’s super important to me it works and now that it FINALLY works I’m worried they’ll have to move something again!