u/Namecheapinc

Our teams continue to bring the remaining affected customers back online, and we will work relentlessly until every customer and every service is fully restored.

Once restoration is complete, we will conduct a thorough post-mortem of today’s outage—what led to it, where our existing safeguards and protocols failed, how we responded, and, most importantly, what we need to change to ensure an incident like this never happens again.

We will be transparent about what we learn and will share the results of that review, along with the actions we are taking, with our customers as soon as it is ready.

I, along with our whole team, are genuinely sorry for the outage today and for the impact it has had on so many of our customers.

We failed you today. We know that trust is earned through our actions, not our words, and we will work every day to regain the trust we lost.

For now, our entire focus remains on the customers who are still affected and will remain so, until all services are fully restored.

We continue to make significant progress in restoring services, with the vast majority of our affected infrastructure now back online:

• Namecheap Shared Hosting: 85% is back online, with more coming online as we speak.
• Namecheap VPS Hosting: 97% is back online.
• Spaceship VPS and Shared Hosting: back online.
• Spaceship Spacemail: back online.
• Namecheap Private Email: back online, emails received during the outage may be delayed.
• Dedicated Servers: 90% are back online.
• EasyWP: ~80% of services are back online.

Our teams continue to work around the clock to restore the remaining affected services as quickly as possible. We know that for those customers whose services are not yet back online, these percentages provide little comfort, and our focus remains on getting every last customer restored.

Thank you again for your extraordinary patience throughout today. We are very sorry for the disruption this incident has caused, and we will continue working until all affected services are fully restored.

[Updated] We're currently experiencing service disruptions due to an incident at our Phoenix data center.

We're sorry for the impact this is having. We're in close contact with the datacenter team as we work to restore services as soon as possible.

An update regarding our service outage : r/NameCheap