Several questions:
Where Is the "Global Adress Book" on newly created users?
Why does the newly created user not appears on the "Global Adress Book"?
How do I edit the contact information of a newly created user?
Why I can't add an HTML to a signature as before?
Are those just GONE?
I would appreciate anyone sharing how the domain name market works. How do companies like Namecheap procure domain names and resell them? Do they keep a list of available domains in their database, or do they query a central database whenever someone searches for a name? Also, how does someone become a domain name reseller, and how does the industry operate overall?
I had my contacts synced via
https://dav.privateemail.com/carddav/some number
But the contactas app now sends me a 404 error
Idk I have the 2SV to my phone, I manage simple wordpress sites. I wasn't able to log into the dashboard since the blackout. Because of this. What is going on, support is taking 2 days for each reply back. I don't understand what is going on with them.
I'm stuck and I need to renew some domains and I have a new card I have to place on file. I'm shitting bricks thinking I am going to lose these domains.
This sucks
It seems like they ALL do their absolute best to try to transfer you for any reason at all. Even if its their department you need. Anything to avoid actually doing work. And not only that they all insist on spending 10 minutes "reading what the previous agent said". Do they intentionally look for the least intelligent low eq people around?
all my emails are down
I own multiple accounts on Privateemail.com and they all seem to be down.
Anyone else who is experiencing this?
Namecheap offered us one free month as compensation. So essentially nothing out of their pocket. And they expect us to stay.
What incentive does Namecheap have to seriously improve its systems?! A catastrophic failure costed thousands of customers thousands of dollars EACH + lost reputation, and the consequence to Namecheap is… a free month of the service that failed?
And I keep seeing “but Namecheap has been great for 25 years.” Yea, Richard Kirkendall was CEO for 25 years, but he was replaced last November. This is new leadership less than a year in.
A month free does absolutely nothing to restore my confidence with new leadership. This is going to happen again.
For those migrating: where are you going?
[Updated] We're currently experiencing service disruptions due to an incident at our Phoenix data center.
We're sorry for the impact this is having. We're in close contact with the datacenter team as we work to restore services as soon as possible.
At just before 8:30am my private e-mail went down for the third time in several days ("cannot connect to the server"). I still have no ticket number; they have provided zero response to my prior attempts to report these issues; there are no updates on the NameCheap site; and nobody is actually answering questions in the supposedly live support chat (you are redirected to send an e-mail, after already waiting far too long, and that e-mail gets no reply).
I understand that force majeure happens, but NameCheap is improving neither the transparency nor the direct client support issues that have been raised here since the start of the business day on August 13th. (I also love the rule that I cannot post here unless I have no reply from NameCheap for 72 hours; and that I require a ticket response before I can come to this forum.)
[supprimé]
Losing my potential traffic and its been 1 hour or more.
not gonna use namecheap again.
Now that privateemail is finally back up. With this new version of the site, are we now forced to download the attachments to view them? I used to be able to preview the attachment first. Also, is there a way to change the view? Now I have 3 columns (folders, message list, and then reading pane) to see the email to the right. I used to have just the list of all email messages.
https://www.reddit.com/r/SideProject/s/8PBGJTlMq
Under ICANN's UDRP rules (Rule 16b), accredited dispute resolution providers must publish the full text of all decisions publicly to ensure transparency. However, a recent check shows that the ADNDRC Beijing Secretariat—operating directly inside Chinese state entities CIETAC and CCPIT—has completely wiped its public UDRP database, returning 404 errors across its entire archive.
This blackout directly intersects with my case. The mandatory disclosure of my private registrant information through the UDRP verification mechanism on January 13 triggered targeted doxxing campaigns on X and Telegram in February. This culminated in physical vandalism at my Ottawa residence on May 5 (documented under Ottawa Police report OPS-OR-009822). On May 6—the day right after the physical attack—Shanghai Hode (Bilibili) formally launched a UDRP complaint in Beijing against my political satire game domain.
Right from the start, I formally notified my registrar (Namecheap / Spaceship) about this entire sequence. I provided official documentation of transnational repression, police reports showing that the disclosure mechanism led directly to doxxing and physical threats, and challenged the legitimacy of a CCP state organ handling the dispute.
The Chinese panelist ordered the domain transferred while explicitly requiring the case file to be permanently suppressed from the public internet. Shortly after, the entire Beijing UDRP database went completely dark.
Despite being formally put on notice regarding physical attacks, police reports, and the fact that the decision URL returns a dead 404 page, Namecheap chose to ignore all warnings and proceed with assisting a CCP-backed entity in seizing a dissident's digital asset.
This raises direct ethical and community questions:
When a Western registrar is formally provided with police reports documenting physical attacks and doxxing resulting from UDRP disclosure, why do they continue to assist state-backed entities in stripping digital assets from dissidents?
How should the domain community handle accredited arbitration nodes that go completely black-box (404) to suppress sensitive cases?
Namecheap has now had my sites offline for nearly 12 hours, and somehow they still haven’t bothered to email affected customers.
The only reason I even know there’s an outage is because UptimeRobot alerted me. How many Namecheap customers have absolutely no idea their website has been dead for half a day?
That isn’t a minor inconvenience. Imagine a plumber, electrician, small shop, or other business owner who isn’t obsessively checking their website. They could be spending hundreds on Google Ads right now, happily paying to send potential customers straight to a dead page.
A 30-minute outage deserves communication. A 12-hour outage absolutely demands it.
Infrastructure can fail. Mistakes happen. Even spectacular incompetence is, technically, just incompetence.
But knowing customers may be losing business while apparently making no meaningful effort to proactively tell them? That starts looking less like incompetence and more like the soulless corporate dystopia everyone is sick of.
And then there’s Namecheap’s compensation policy. Their stated compensation is apparently based on downtime, meaning widespread claims could cost them money. I can’t prove that has anything to do with the lack of email notification, but when a company stays remarkably quiet during a massive outage while customers may be entitled to compensation, people are obviously going to wonder.
Because what exactly is the alternative explanation?
You have customer email addresses. You know which services are affected. You know people depend on those services for their businesses. Yet somehow sending, “Your hosting is currently experiencing an outage; we’re working on it” is apparently beyond the capabilities of a company entrusted with hosting people's websites.
That is pathetic.
The worst part is that some poor PR employee will probably eventually appear on Reddit with the usual corporate-scented apology about how Namecheap “values its customers” and “understands the frustration.”
Save it.
If NameCheap valued their customers, they would tell them when the service they pay for has been dead for half a day.
Don’t leave customers unknowingly buying ads to dead websites. Don’t make them discover your failure through third-party monitoring. Don’t hide behind a status page that ordinary small-business customers may never think to check.
And if the silence has anything whatsoever to do with reducing compensation claims, that would be considerably worse.
There’s an old saying: buy cheap, buy twice.
For some small-business owner paying Google to advertise a Namecheap-hosted website that’s been offline all day, the money lost today may already exceed whatever they saved by choosing cheap hosting.
I get this has been frustrating and the communication has basically been non-existent, but reading some of these threads and comments I wonder why none of YOU have backup hosts to fail-over to during an outage. At my last sys admin job 90% of our business was done online. If our main host was down for like 30 seconds we updated our DNS to point to our backup site.
You owe your customers explanation. How is a business of this size not equiped for proper failover. One DC failure and you are a sinking ship. How is this possible?!?! You just controbuted to hundreds of milions in losses with your poor risk management. Crazy
Completely useless, why state it's back up and fully functional.
Namecheap chat support has been zero help. Email support has gone unanswered. Absolutely insane
Edit: Finally back online, 11:55am EDT
I have over 80 domains with namecheap and today like everyone else I was unable to access my sites either url or admin page so have lost substantial revenue as a result.
I’m on the galaxy reseller plan that promises I think 99% uptime.
How will namecheap make it right. Obviously things these things happen but, you don’t expect a company as big as namecheap to be offline for so long.