r/NameCheap

My Namecheap private e-mail is down AGAIN. And AGAIN, I sat in the chat function for 30 minutes, and typed out all of the details, before being told that no agents were available and I needed to start reporting the issue all over again, using e-mail. Their "Status" page says nothing about this.

Past experience with Namecheap private e-mail going down tells me that e-mailing support does nothing; the comment "If you don't get an reply in 72 hours," in the rules for this r/, indicates that their norm is a completely unacceptable timespan for initiating (not even acting on, never mind resolving!) a ticket.

So that's it for me; I'm leaving Namecheap. Does anyone have recommendations for an alternative? All I have (and all I'm looking for) is somewhere to transfer my domain and set up my existing private e-mail address on that domain.

[edited for typos]

Here's the email:

> Dear Sir/Madam, > > Switch is the registry for domain names ending in .ch and .li. You are receiving this email in connection with the domain name <name>, which you successfully registered on 04.10.2026. > > Based on Art. 25 para. 1bis and 1ter of the Ordinance on Internet Domains (OID), Switch has prevented the configuration of the name servers in the zone file. Your domain name can therefore not yet be used. > > We need proof of identity from you to be able to configure your domain name in the zone file. We ask that you provide us with this within 30 days by sending an official ID and confirmation of residence or a certified excerpt from the commercial register by email to registry@nic.ch. > > If you do not correctly provide us with your identity within 30 days, your domain name <name> will be deleted based on Art. 25 para. 1quater OID. > > Kind regards,

This is fine and I'm happy to send documents over, but namecheap did not say I would receive this, and I cannot find any reference (via google) to anyone else receiving an email like this which is making me hesitate before responding.

Is this a new thing / to be expected? The email registry@nic.ch seems to be legit