▲ 21 r/NameCheap
namecheap wants us to eat the loss and stay anyways — what incentive do they have to change?
Namecheap offered us one free month as compensation. So essentially nothing out of their pocket. And they expect us to stay.
What incentive does Namecheap have to seriously improve its systems?! A catastrophic failure costed thousands of customers thousands of dollars EACH + lost reputation, and the consequence to Namecheap is… a free month of the service that failed?
And I keep seeing “but Namecheap has been great for 25 years.” Yea, Richard Kirkendall was CEO for 25 years, but he was replaced last November. This is new leadership less than a year in.
A month free does absolutely nothing to restore my confidence with new leadership. This is going to happen again.
For those migrating: where are you going?
u/SubjectComedian8905 — 6 days ago