Don't buy Panasonic ACs if you value your money and peace of mind
Bought Panasonic 1.5 Ton 3 Star Wi-Fi Inverter Smart Split AC (Copper Condenser, 7 in 1 Convertible with additional AI Mode, PM 0.1 Air Purification Filter, CS/CU-SU18YKYWT, White) in 2023.
Used it for 4 months each in 23, 24, 25. it stopped cooling in 2026, called the panasonic customer care. The requested technician didn't come on time after several complaints. when i escalated they send a person who had no clue what he was doing. he didn't know what jet cleaning was, he couldn't find the leak, i requested for another tech and was given another appt. the tech never arrived.
I had to go for a local guy, who took Rs 5000 for gas filling and valve replacement. After 1 month today the ac has again stopped cooling showing F91 error.
My previous Ogeneral window was a racehorse and ran for 10 years.
This panasonic is just totally shit and the customer care of panasonic is worse.
It feels like we are being conned and fleeced at every step, you can't trust any service even after paying premium price.
{oh yeah, the panasonic tech was very proudly saying no ac lasts for even 5 years, we change the whole coil after 1 year in 70% of the units.}