Android auto sometimes doesn't open fully
So have had the car for over a year, and sometimes it connects perfectly fine via a cable (turned off wireless because of interference in my area) and other times the infotainment fails to open it (even by clicking the auto icon on the screen), while it shows connected on my phone, I can force it to open via the local settings under Bluetooth and clicking the android auto icon there but then I renders with half the screen and fails to have any audio output.
My dealership keeps saying it's my device and not the vehicle but never had this issue with my previous car, and other omoda brands from Chery have this issue I've seen online. Is there anything I can check of the head unit is running an older version maybe?
It doesn't always happen so very difficult to reproduce but when it does I have to soft restart the infotainment by holding the power button for 10 seconds.
If there is a way to debug it as well that would be great