Emirates cancelled our Bangkok flight and now refuses a proper refund
Our Emirates return flight from Bangkok on March 2 was cancelled due to the Iran-related airspace disruptions.
The cancellation itself is understandable. The problem is that Emirates support was unreachable and we were left stranded in Thailand with no assistance or rerouting options.
One of the passengers in our booking has a disability, and because we could not get any help from Emirates, we had to buy last-minute tickets with another airline to get home, which cost us around $1,500.
The original round-trip tickets purchased directly from Emirates cost about $1,300. Emirates is now refusing to reimburse any of the additional expenses and offers only about $300 back, claiming that the cancelled return segment was worth only that amount.
Has anyone else experienced something similar during the March disruptions? Were you able to get a full refund or reimbursement?