u/NerdQueenInc

My mom and I are regular customers at T-swirl crepe in squirrel hill as we live close by. My mom is severely celiac and gets EXTREMELY sick if she has any amount of gluten. She can have the crepes there because they’re made with rice flour, and we’ve been going for years.

Today we went and my mom ordered the same thing she usually gets, but the man at the counter got the order mixed up. It happens sometimes, but since my mom has a severe gluten allergy, she needs to check to see what it is. She went up and politely asked him what was in her order since she didn’t ask for several of the ingredients, to which he defensively snapped that he gave her what she ordered. My mom is extremely careful about this stuff due to her severe allergies. He then reveals that there is custard in it, which contains gluten. So now my mom is upset because she’s going to be severely sick for at least a few days.

A few minutes later he came out to where we were sitting and asked if my mom would like a replacement. She, again, tries explaining why this mix up was so important, only for him to insist that she ordered the thing that would make her sick. She gets the exact same thing every time she comes in, and I heard her say the exact same thing. The man INSISTED that she ordered something else though, and when my mom commented that he gave her the wrong order he rudely snapped “I KNOW what I heard.” Again, keep in mind my mother is going to be extremely sick because of this mix up and will likely have to miss several days of work.

He eventually brings out the correct order and when we try to explain why this is so important, he ROLLED HIS EYES. Then he once again INSISTED that she ordered something that will make her sick. My mom wasn’t even being rude, she was trying to calmly explain that she was going to be sick, and he was incredibly rude to her. When she got frustrated and got up to leave, he yelled after her “MAKE SURE YOU ORDER THE RIGHT THING NEXT TIME!”

This is extremely negligent and rude behavior to a loyal customer of years who has only ever been friendly in the past. Avoid this place, especially if you have food allergies, because if the cashier mixes up your order and gives something potentially life threatening, there’s a good chance he’ll insist you ordered the wrong thing, roll his eyes at you, and yell at you for being upset that you didn’t get what you ordered.

Edit: first off, thank you to everyone leaving kind and supportive comments! I wanted to clear up some confusion about this incident

1. Why did she eat it at all if it was different from her normal order?
   She only had one or two bites, but even that is enough to make her extremely sick.

2. Why eat out at all if she’s that seriously allergic to gluten?
   This store specifically advertises itself as being gluten free, celiac friendly, and friendly to food restrictions. This is why I ever even took her there in the first place. Not only that, she’s discussed her celiac with this very same man several times before.

3. Why post this here and not leave a review?
   I did leave a review, but I wanted to share this here because this has potential to be dangerous and even life threatening under certain circumstances. I don’t want anyone getting sick or, at worst, DYING because some jackass wasn’t careful about food restrictions, especially as the place advertises itself as being gluten free and restriction friendly.