what is the best customer support software you've used
my team has grown quite a bit over the last few months, and our current support inbox is starting to feel impossible to manage. messages are slipping through, it's getting harder to see who's already replied, and keeping track of conversations has become a headache. i've looked into a handful of support platforms, but they all seem to offer the same features on paper. i'm more interested in hearing from people who have spent months using one instead of reading marketing pages.