Lenovo LOQ 15ARP9 nightmare
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My LOQ 15ARP9 would freeze whenever it was left idle or put to sleep. I reported it to Lenovo, and they tried every software fix they could think of, then unnecessarily replaced the motherboard twice. The issue still wasn't fixed, and during one of the repairs the technician physically damaged my laptop.
After a month of constant calls, emails, and follow-ups, Lenovo finally assigned a senior engineer. He identified the real cause, and two days later Lenovo released a BIOS update that fixed the sleep issue on July 2—proving it was never a hardware problem.
Today, my laptop has suddenly gone completely dead.
I've wasted countless hours chasing support, suffered damage to my laptop during service, and lost valuable study time. As a CSE student, my laptop is essential, and this entire experience with Lenovo has been incredibly frustrating.