Honest opinion about Kreo and its customer service.
dont mind spelling mistakes and grammer bs i am to lazy to edit them out.
I bought a Kreo hive 65 around last year august and till july this year the keyboard was working fabulous no issues, nothing. Everything felt smooth like butter. But then randomly one day keyboard decides to stop working. Like nun of keys decided to register. So i did only logically thing. Contact customer service.
I been reading this subreddit for a while and almost most of the people complaints how shit their customer support. That it took them like one week to get their RMA. I was like shit hopefully it doesn't happens to me💀. So i decided to contact kreo customer support in WhatsApp at august 1 showing them the video. Even despite after doing the troubleshooting steps it didn't got fixed on that itself they gave me RMA and i filled it out. I was yo that was quick and the very next day the courier came and took my faulty keyboard. It took the courier around uhh a week to reach at their facility yeah fairs it was far enough. Then kreo support contacted me saying it was manufacturing defect. That shouldn't happen at first place. But okay, but they told they will be sending me the replacement, and i got it today. Shit works fabulous felt like brand new thing.
Lowkey tbh idk what yall be complaining since many of yall had alot of issues with kreo products and saying their shitty customer support. But honestly for me everything was perfect The customer service was actually faster than i expected. The replacement product works fine and yeah.
Not glazing the living shit of kreo but everything went smoothly asl for me.