r/kreosphere

I want to warn everyone in this community before you spend money on Kreo products.

I own the Kreo Chimera V2. The mouse kept dying randomly no physical damage, no drops, just stops working out of nowhere. I did everything right before sending it in. Went through their entire user manual step by step. Factory reset the mouse using their official Kreo software. Nothing fixed it.

Before even sending it in, I recorded and sent them a video of the mouse actively not working and shared it with their support team. You know how long it took to do that? Because their WhatsApp support takes 1 to 2 hours to respond per message. Sending one video and getting a reply confirmed took the better part of a day. That's their official support channel, by the way not some side contact, their actual customer support line.

After all of that, I sent the mouse in for warranty.

They kept it for 14 days.

Their response? The inspection team found "zero problems" with the mouse. Zero. Despite the video I sent them of it not working. Despite the manual troubleshooting. Despite the factory reset. Zero problems.

I asked — fine, if you won't replace it, at least repair it. That's the bare minimum a warranty should cover.

They said no. Zero problems found. Nothing to repair.

They told me this on the phone. They told me this again on WhatsApp, in writing.

Mouse came back today. Unrepaired. Unreplaced.

The 2.4GHz dongle mode doesn't work. Same exact issue. Straight out of the return package.

So to summarize what Kreo's warranty process looks like in practice: you share video evidence, they ignore it. You ask for a repair, they deny it. They hold your product for over two weeks, declare it perfect, ship it back broken, and hope you give up.

I have screenshots of every WhatsApp exchange. I have the video I sent them. I have courier receipts and delivery proof. I have a video of the mouse failing the moment I got it back.

This is not a bad support experience. This is a company that saw evidence of a defect, lied about it in writing, and banked on you not fighting back.

Don't buy Kreo. And if you already have, document everything.

r/IndianGaming r/Indiangamers u/ishan_kreo

Like what kind of keyboard? And what did you guys get ?

Today my Swarm 75 Keyboard came from "flipkart" and when I downloaded the app for the keyboard (i.e. KreoSwarm) it is showing my keyboard as "Hive 75"

Software showing hive instead of swarm

today I order a kreo hive 65 and now i am having change of mind and want to order a 75% layout keyboard, but the customer support on WhatsApp sucks didn't gave any respond from anyone only the bot. What should i do get the support as i already paid for it and cant just let it come and not receive it

My kreo hive rgb leds have stopped working. Checked on the app and it indicates the lights are on

I had bought the Kreo Hive 75 HE, which is a Hall Effect keyboard. Companies mainly advertise these keyboards for features like Rapid Trigger — “0.01mm rapid trigger”, “8K Hz polling rate”, and all that — especially at such an affordable price of just around 4k INR. A lot of people get impressed by those specs and buy them, and I was one of them too, so I bought the Kreo Hive 75 HE.

But after 2 days, while playing Valorant, I noticed that whenever I pressed the K key, it started spamming automatically, almost like a spam macro was assigned to it. I tried fixing it by changing the switch with a spare one, resetting the keyboard, and other basic troubleshooting, but later I found out that it was actually a PCB calibration issue. After testing it more, I realized that the issue only happened when Rapid Trigger was enabled for the K key and the fast release was set to 0.25mm or lower.

I know that almost nobody practically uses 0.2mm Rapid Trigger settings, especially not on the K key, and even I don’t use that feature myself. But when a company heavily advertises a keyboard specifically for Rapid Trigger, and that exact feature itself has issues, obviously anyone would get annoyed. I thought about replacing it through Amazon, but by then it had gone out of stock, so I claimed the warranty instead. Kreo processed the warranty request within 1–2 days.

Later I canceled the RMA because it would have taken around 2–3 weeks, so I thought it was better to simply return it on Amazon and use that money to buy a new keyboard instead.

And that’s exactly what I did. I returned it and added around 1k INR more to buy the Kreo Swarm instead. Honestly, I don’t even know why I chose the Kreo Swarm when there are so many alternatives in the 5k budget range, especially after already having a bad experience with a Kreo product in the past… Anyways, let’s see how this keyboard turns out. I just ordered it, it should arrive in around 5–6 days. I’ll try it for a few days and give a review of that one too.

I have been using Kreo swarm and i use it with wired mode because at some point wifi one looks bit delayed it keeps moving when i play valorant not that accurate and now i am bit scared to try kreo mouse

I have a brand new kreo hive 98, and also own a tvs gold.

I know kreos can have board issues, leading to whole rows becoming unfunctional.

I am confused, to whether sell my keyboard, or use it?

I have tvs gold. Its clicker and thonkier, but has no rgb.

Kreo is silent, premium sounding and has rgb.

Any ling term users can list their experience of kreo hive 98 and help me decide if i keep it or sell it?

Hey Kreo team, any chance the Kreo Hawk X Naruto Edition could be restocked or arranged somehow? I’ve been trying to find one for a while but it’s unavailable everywhere. Big Naruto fan here and would genuinely love to get my hands on it. 🙌