Anyone else had consistent ping spike problems?
I switched to hyperoptic from Vodafone 11 days ago, from day 1 Ive been getting ping spikes upto 2000ms *exactly* every 60 seconds, I have spent hours running ping tests and submitting the logs and their solution was to send a new router.
That arrived today, set it up, exact same issue, only this time I decided to try plugging directly into the ONT, no ping spike issue, and latency dropped to sub 5ms, plugged the router back in and immediately the issue returned
My only conclusion from this is their router is just not up to it, and now I've been in the queue on the phone for 90 minutes(which is insane? 2nd in the queue for over an hour) to cancel the service because whoever I was chatting to on their website disconnected me immediately when I said I wanted to cancel
If you've been noticing lag spikes, I would highly recommend running a ping test for 5 minutes and see if you have the same issue, the chances of me receiving two dud routers are incredibly low, and their are reports of the same I've found all over from googling
You can run "ping 8.8.8.8 -t" in cmd prompt to check your own connection, it will run until you hit ctrl+c
I'm genuinely interested in whether I am unfathomably unlucky or if there is actually an issue with their routers, that apparently even their technical team don't know about
Router model is ZYXEL - EX3301-T0
Turns out the price really was too good to be true