Rewards app… does your store scan it?
Wondering what everyone’s experience is. Hicksville Ny store used to scan your app at the main counter right by the entrance. Then after few years they moved it downstairs. In Middletown Ny and exton, Pa. There would scan it. But I noticed the locations have moved the rewards scanner from on the counter to below the counter out of sight. We just went to Atlanta for vacation and the employees had no idea what I was talking about. New Employee called senior employee training them over. They then called the manager on duty and that person called the GM on the phone. Ultimately the app wasn’t scanned. Placed a contact into the app form and the store head honcho emails back that they stopped doing that over a year ago.
Then last week, we went to flushing ny store and they also had no idea what I was talking about with no scanner in sight. What’s the point of giving an app for rewards points if multiple stores aren’t doing it nor are they aware of it.