u/No-Gas-8798

I mean I’m not putting this on the staff, like me and many others they don’t control the BS, they just have to deal with it. But Cape Cod Healthcare is really messed up. So long story short, last year I end up getting a test, gave them both of my insurances, walked away and all was good. Now more than a year later, I’m getting letters a couple times a week telling me I need to contact them as soon as possible. I did - 14 calls, 4:21 minutes listing to hold music, and 14 messages left because ‘my call is important to them’. No answer, no call back, joke. The most recent letter was like ‘we are sooo disappointed in you that you decided not to call us back. We are trying to reach you but you never call. Do you have any idea how triggering that is for a kid with an Irish mother and was taught by nuns? Has anyone had any interaction with these people and were you able to speak with a human? They tell me to call 1-888-871-2443 between 9-5EST Mon-Fri. But no one answers. I mean in theory it’s a hospital, someone should answer. Or does anyone have a different number? If there is anyone out there who has been able to connect please let me know.

I mean I’m not putting this on the staff, like me and many others they don’t control the BS, they just have to deal with it. But Cape Cod Healthcare is really messed up. So long story short, last year I end up getting a test, gave them both of my insurances, walked away and all was good. Now more than a year later, I’m getting letters a couple times a week telling me I need to contact them as soon as possible. I did - 14 calls, 4:21 minutes listing to hold music, and 14 messages left because ‘my call is important to them’. No answer, no call back, joke. The most recent letter was like ‘we are sooo disappointed in you that you decided not to call us back. We are trying to reach you but you never call. Do you have any idea how triggering that is for a kid with an Irish mother and was taught by nuns? Has anyone had any interaction with these people and were you able to speak with a human? They tell me to call 1-888-871-2443 between 9-5EST Mon-Fri. But no one answers. I mean in theory it’s a hospital, someone should answer. Or does anyone have a different number? If there is anyone out there who has been able to connect please let me know.

I mean I’m not putting this on the staff, like me and many others they don’t control the BS, they just have to deal with it. But Cape Cod Healthcare is really messed up. So long story short, last year I end up getting a test, gave them both of my insurances, walked away and all was good. Now more than a year later, I’m getting letters a couple times a week telling me I need to contact them as soon as possible. I did - 14 calls, 4:21 minutes listing to hold music, and 14 messages left because ‘my call is important to them’. No answer, no call back, joke. The most recent letter was like ‘we are sooo disappointed in you that you decided not to call us back. We are trying to reach you but you never call. Do you have any idea how triggering that is for a kid with an Irish mother and was taught by nuns? Has anyone had any interaction with these people and were you able to speak with a human? They tell me to call 1-888-871-2443 between 9-5EST Mon-Fri. But no one answers. I mean in theory it’s a hospital, someone should answer. Or does anyone have a different number? If there is anyone out there who has been able to connect please let me know.