I just want to inform you here + 888 Poker
I just wanted to give a short update regarding my case.
After spending months trying to obtain a comprehensible explanation directly from 888poker, I have now officially submitted a complaint to the Malta Gaming Authority (MGA). The full complaint, including all relevant documents, email correspondence, and the contradictory communication from 888, has now been submitted.
What I continue to find especially problematic is the highly contradictory communication from 888poker.
On May 5th, 2026, I first received an official withdrawal confirmation for my full remaining balance of €505.14:
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Only three days later, however, I then received another email from the Executive Relations Team stating that my formal complaint under reference number 2533225 was still under review:
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This already directly contradicted the previous statements claiming that the decision had supposedly already been final.
Then, only a few days later, on May 11th, 2026, I received yet another completely opposite statement:
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So in practical terms, the sequence was:
- first a supposedly final permanent ban,
- then an official withdrawal confirmation,
- then confirmation that my complaint was still under review,
- and finally another reversal stating that the funds would remain confiscated after all.
To this day, despite:
- full cooperation,
- successful verification,
- extensive explanations,
- videos of my gameplay and setup,
- and the later public clarification regarding permitted software,
I still have not received any concrete explanation, comprehensible evidence, or clearly identified rule violation.
At this point, I no longer view this merely as an individual support issue, but rather as a broader question of transparency, proportionality, and fair treatment of player funds by a licensed operator.
Thanks again to everyone who looked at the case objectively and shared their thoughts.