u/No-Incident5783 — reddlx

How do you make Webflow maintenance retainers feel worth it to clients?

For those of you managing Webflow sites after launch, how do you handle recurring maintenance?

I’ve noticed there’s a weird perception issue with maintenance retainers.
When something breaks, the client immediately sees the value. But during the months where everything works perfectly, it can almost look like nothing is being done.

Do you send clients some kind of monthly recap of what was checked/done? Or do most of your clients just pay for the peace of mind and don’t really question it?

Curious how agencies/freelancers here handle this.

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u/No-Incident5783 — 6 days ago

▲ 1 r/Freelancers

How do you justify recurring maintenance fees to your clients ?

I work a lot with web agencies and dev freelancers in my job, and I’ve noticed that most of them include recurring maintenances fees in their packages, but most of the time only deal with issues once a client messages them to say something is down or broken.

That’s fine once. But when the client keeps being the first to notice problems, they naturally start wondering what the monthly fee is actually for.

Do you guys also have this problem ? Do you have any tips to deal with it ?

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u/No-Incident5783 — 13 days ago

▲ 6 r/BuildToShip+3 crossposts

I built a tool for anyone managing client websites - looking for your feedback :)

I work a lot with web agencies and freelancers in my job, and I’ve noticed that most of them include recurring maintenances fees in their packages, but most of the time only deal with issues once a client messages them to say something is down or broken.

That’s fine once. But when the client keeps being the first to notice problems, they naturally start wondering what the monthly fee is actually for.

That was the starting point for Trrack.it.

It brings client websites into one dashboard, monitors uptime, response time, SSL certificates and domain expiry, and sends alerts when something needs attention. It also creates monthly client reports and status pages, so the value of the maintenance contract doesn’t remain invisible when everything is working.

The idea is simple: spot problems before the client does, fix them early, and give clients a clearer view of what they’re paying for.

I am not used at all to build stuff, so I'd love to get your feedback, and if it's complete crap just be honest (even though it will hurt haha...) :

Anyway, here's the link : https://trrack.it

And if you sell website maintenance yourself, what would be missing for this to actually fit into your workflow? I spoke with ~10 people about this but your feedback is always gold to me !

u/No-Incident5783 — 11 days ago