Mystery Style Is Fine. Mystery Sizing Isn’t.
Wanted to share a frustrating experience with Goral.
I bought one of their mystery box shoes. The pair I received actually looks great, no issue there. But their sizing runs way differently than expected. I ordered my normal US9 (their UK8 equivalent) and the shoes are far too small.
I contacted customer support asking if they’d allow a simple size exchange. I even offered to pay return shipping and said I didn’t care about changing the style.
Response: mystery box items are final sale, no returns or exchanges.
I get “mystery” regarding style/color. But fit shouldn’t be part of the gamble, especially for an online-only purchase where sizing conversion is already confusing.
Feels like a missed opportunity for customer goodwill because I genuinely liked the shoes and probably would’ve bought more pairs later on.