Delivery delays?
I ordered a Napoleon Prestige Pro 665 Elite / Connected model through a dealer over a month ago and am trying to get a sense of whether the lead time I’m seeing is normal right now.
Originally the website said ships in 2 days. Then I was told the dealer was about two weeks out from receiving the grill. Then it was pushed another couple weeks due to a distributor delay. More recently, I was told the distributor had accidentally given an ETA for a different order, and that my grill is now expected closer to mid-June — roughly six weeks later than the original expected timing, and over 2 months post purchase.
The dealer says Napoleon/distributor availability is the bottleneck and that there are a lot of backorders for this particular grill.
For anyone who recently ordered one of the newer Connected / Prestige Pro or Elite models: what was your actual lead time from order to shipment or delivery? Are these delays common right now, or does this sound unusual?