Poor experience with customer service
Since June 2, I have been struggling to maintain communication with micro center, both my local store and the customer relations email. I have previously received 3 laptops (first bought then two exchanges after) from 2 different micro center locations, and all 3 had serious defects including one that I opened in store shortly after the exchange (2 broken screens and a fried battery). Each time, the store tried to upsell me multiple times (but even with a discount other laptops were too expensive), and then the final time they had given me a $50 gift card for inconvenience, but I then had to return it to get a full refund for the 3rd broken laptop (that I opened in store). Rather than continuing this situation, I felt pressured into refunding, leaving me out of a laptop that I had saved up for and looked forward to getting.
I have tried to reach out via live chat multiple times and was told to wait 24 hours for the local store to contact me, but each time I did that, I received no email or call, despite being told through another live chat that the GM had called me. This happened twice within one week. I have also tested my phone and have confirmed that I receive both phone calls and voicemails just fine.
After my fourth live chat, I got in contact with customer relations via email but after responding to their first email 12 days ago, I have yet to hear from them. I also sent a follow up 3 days ago and have not heard back. This experience has cost me 8 hours between traveling and waiting in store, so I would like to talk to someone on the phone if possible, but I’m not sure how to since they don’t publicly post a phone number. Does anyone know how I can escalate this issue?