r/Microcenter

Since June 2, I have been struggling to maintain communication with micro center, both my local store and the customer relations email. I have previously received 3 laptops (first bought then two exchanges after) from 2 different micro center locations, and all 3 had serious defects including one that I opened in store shortly after the exchange (2 broken screens and a fried battery). Each time, the store tried to upsell me multiple times (but even with a discount other laptops were too expensive), and then the final time they had given me a $50 gift card for inconvenience, but I then had to return it to get a full refund for the 3rd broken laptop (that I opened in store). Rather than continuing this situation, I felt pressured into refunding, leaving me out of a laptop that I had saved up for and looked forward to getting.

I have tried to reach out via live chat multiple times and was told to wait 24 hours for the local store to contact me, but each time I did that, I received no email or call, despite being told through another live chat that the GM had called me. This happened twice within one week. I have also tested my phone and have confirmed that I receive both phone calls and voicemails just fine.

After my fourth live chat, I got in contact with customer relations via email but after responding to their first email 12 days ago, I have yet to hear from them. I also sent a follow up 3 days ago and have not heard back. This experience has cost me 8 hours between traveling and waiting in store, so I would like to talk to someone on the phone if possible, but I’m not sure how to since they don’t publicly post a phone number. Does anyone know how I can escalate this issue?

My son had his confirmation and received alot of visa/amex/target/etc etc gift cards. Thank the lord he doesnt need anything, so I usually buy the gift cards from him and use the cash I gave him to invest under his account but, I digress.

I want to buy a pc for myself using the Amex and visa gift cards. I will be walking in with quite a few. Will Microcenter honor them or would they want to charge a real cc under my name?

If they won't honor them, can I just but a microcenter gift card using the gift cards that I purchased from my son?

Thanks.

Any ideas what could be causing it? I ran benchmarks and everything else is performing at or above expectations except the 9800X3D.

Anyone near Sharonville? I need a baller on a budget refurb GPU and saw one there. I got burned buying used on Facebook Marketplace so I'm Microcenter GPU's only for the future...

They have such weird policies. You'd need to pay at Microcenter, and then UPS Store ship it to me. I can paypal G&S to you and pay for the shipping directly. I'll add $75 to the total to compensate for your time, if anyone would be interested in that?

So I’m thinking of building my first PC, and I’m definitely going to take advantage of the CPU-Motherboard-Ram bundle, but would it be smart to just order everything online and drive to pick it up from the store, or pick the parts in person with help from the employees? I imagine they’d try to upsell me but my budget is 2000 dollars. My first instinct is to just do my research online and place the order. Santa Clara micro center is a 1.5 hour drive from where I live if that’s relevant.

So, they sent me a letter in the mail saying I was denied with a 800 credit score for some reason even though I have several CC's and auto-pay everything monthly on time.

Is there a time limit on when I can reapply or will I never be able to get approved for one because I was rejected?

Right now when I try to apply again online, it says "Sorry, we are unable to validate your identity". Should I try to reapply in store? (unless there is a time limit on when I can reapply again)

Tustin, Ca *long sigh* the prices keep changing. I have been eyeing their 7600x3d 3 in one bundle now and saw it bounce from 329.99 to 399.99 I want to buy it when its cheapest. I wait till tech day and 4th of July they both didnt drop bundle prices. Does anybody know the pattern of their price changes?

I looked at some information wrong online when looking at AMD processors and I ended up buying the 7800X3D with the X870 motherboard and RAM for $729. The 9850X3D and B850 motherboard and RAM for $799 is miles better - no?

I caught my error part way thru the assembly and I'm almost 2hrs from my Microcenter. So I told myself it's all good. But I can't let it go now.

Is the 9850X3D worth taking it all apart?

Edit: GPU is RX 9070 XT

The cable was bit in half. So far my wifi works and no speed decrease. My modem is 4 feet away from my pc.

So I finally reached my wits end last week after so many PC problems. Decided to seek professional help. I normally use Best Buy and never had any problems. But I decided to ask Chat GPT for repair shops around me and Micro Center was one of a few it mentioned. I decided to give them a try since they specialize in PCs. I ended up going into the store and explaining the issues I was having. They talked to me about Priority + and it sounded good. Especially since I was having issues out of my backup PC as well, but not as major issues as my main PC.

They told me the tech would reach out to me in a day or two once they’ve found the issue. Cool. Four days go by, I hear nothing, then 5 days. So I decided to call them and check in. Turns out, my phone number got replaced with another customer’s when they checked in after me. They told me the tech would text me shortly with what they found. Great! So get the text 10-15 mins later and they inform it’s the motherboard so I pick a replacement. He also says it’s gonna take anywhere from 4 to 6 weeks. Now I’m not that tech savvy, but I know that it’s basically a rebuild since everything plugs into the motherboard and it takes some time to actually do, but 4 to 6 weeks? No way.

I authorize the repairs. I have a backup PC that has some minor issues but that prevent me from using it consistently. I figured it was either the power supply or the SSD drive. So now I have priority plus, I can get a free diagnostic, and this is something that should only take, depending on the issue, 1-2 hours. So I decided to take that PC in. It gets diagnosed and I get a text a few hours later. It’s my C drive. I need a new SSD. OK cool. That should only take 1-2 hours. Before authorizing the repairs, I asked them how long and they say 5 to 6 weeks. They say it’s because they have a queue and there are a lot of PCs ahead of mine and they’re also short on technicians. I immediately say I’m gonna come pick that PC up and just take it elsewhere.

I think about going back to Best Buy but instead, I called up one of the smaller PC shops that was recommended to me initially and that I skipped over for Micro Center. This place has five stars and great reviews. I go to the website and I call them. Someone answers the phone and it’s the owner. He briefly talks to me to find out the issues that was going on and I also told him about my main computer. He says they can fix them both cheaper than Micro Center and can have the one with the SSD drive that needs to be replaced back to me in a day. He says they can diagnose and confirm it’s the motherboard for my main computer.

He says I can come and pick them up from you tomorrow. He says go to Micro Center in the morning and get both computers and buy the motherboard you wanted. Next morning, he texts me with the estimates in terms of labor and mentions that he will also do a cleaning on both computers, thermal paste, and set up the operating systems and update the bios, etc. Micro center wanted to charge me $40 for the cleaning and it’s not covered by priority plus.

So I go in the next morning to pick up both computers, and I also pick out the motherboard. I get in line and I noticed that there are 20+ people in line and there are only two registers open. I look around and I see lots of store employees just walking around and I’m not really sure what they’re doing. A third register never opens and I check out and leave. It seems that this location has not only a technician shortage, but they have some serious management issues.

I deeply regret buying the priority + since I plan to NEVER go to a Micro Center ever again.