Is this right or should I appeal?
I have been having a lot of issues recieving my snap benefits. This might be a long read, but im not really sure what to do at this point.
In April, I moved out of my boyfriends home with our two children. I don't think all the details of what happened that day are relevant, but it led to me file an emergency dvp order, which was granted two weeks later, so I have custody of the children now.
I went up to my local DHHR on April 29th to change my benefits. We were previously due for a review on May 5th, before we moved out. They had me reapply all together with my children at our new address. The worker told me I was approved and I would get a new card in the mail in 10days (ex had old card).
Well on May 12th, his sister messaged me and told me he got ebt benefits and the kids and I are listed on it. I went back up to DHR the next day. It took several hours, the worker said we dont know what happened, but we fixed it and you should expect your card in the mail in 10 days. They were not clear on if he got my stuff in the mail, or if a card was even sent out at all.
I probably shouldn't have done this, but I logged into our old snap account as I still rembered the username and password. He got $997 in ebt for May and had already spent down to $231. For just himself.
I waited a little bit, sure they would fix it, but kept getting letters in the mail stating that I was denied because we already receive the benefits.
I called the 1800 help line, I kept getting the run around and gave different numbers to call anytime id ask them how is this fair? How is this not fraud?
The last person I spoke to said the reason he got our benefits this month, was because I applied too late in april, and the may benefits had already been determined. She wouldn't answer my question: How is that when if let's say i didn't move out, we had that review for May, the letter said if we didnt do the review we would not get benefits? She basically said thats just how it is, I should just try to call him and ask him to share the benefits with us, even though we are not allowed any contact. And that my benefits won't change over until June, and that I cannot request a replacement card until I have benefits on June 1st. Then I have to wait 10days for it to come in the mail.
I tried calling up to my local dhhr again today to ask for a supervisor, they said they dont do that and transfered me to my worker who didnt answer like always.
So wtf am I supposed to do?