Buying Macbook on Amazon Prime day
Hi everyone,
I bought a MacBook during the prime day when the device was on sale but Amazon cancelled my order on the day of deliver. I ask them what's the reason and I was sent an email saying it was cancelled by mistake. I chatted with an associate and they promised me a partial refund if I reordered the item. I later asked another associate and a specialist and they also confirmed the same thing. They promised a one-time exception of the price difference refund.
I received the MacBook today and called them but they said I have to wait til 2pm tmr so that they can look into the situation. I have screenshots of my conversations as well as an email confirmation saying I can get the partial refund.
What should I do now? Should I wait until I know for sure they will refund me to open the device? Because if they don't I will return it anyway.
Thank you!!