Has anyone checked to see if the grass is greener…
I have been Diamond Plus since the tier started and was Diamond for years before that. I started with the Founders Card the first year and then earned my status every year after. After COVID most of the benefits disappeared but I remained loyal to Caesars even though the room quality and everything kept going down hill. I never gambled anywhere else and only used their Sportsbook app.
After paying extra for a strip view in the Augustus tower that didn’t have a strip view, (photo shows their idea of the strip view) I went down to the desk and expressed my disappointment and the clerk told me that they didn’t have any other rooms available because they needed to clean them. I asked about the wait and when she got the manager he told me that he wasn’t going to do anything and wouldn’t give me the comped room that was on my offer calendar. This was last August so they definitely were not sold out. I tried to contact corporate and got blown off, got a survey and marked it low and no response. There is no way to contact anyone at Caesars to express dissatisfaction.
I left and booked a room at the Fontainebleau. That weekend I didn’t do anything different gambling wise and they gave me a $250 food comp and waived valet and resort fees on the back end. My offer calendar is free, even on weekends, and my latest offer are free Billy Idol tickets in the VIP area with free drinks and snacks with free strip view room.
Next I tried the Cosmo. Bought a balcony fountain view room and did the same gambling that I would do at Caesars. They comped resort fees, parking, and paid for my room service bill. Now my offer calendar is free for balcony rooms, even on weekends.
So have any of you Caesar’s loyal fans tested the water, because I found out that the grass is greener on the other side.