u/No_Grapefruit_2141

I sold an item about a week and a half ago and the buyer wanted to return it. I accepted the return when the buyer started the process. It showed on the order page that they had until October 6th to ship the item back. Received a message yesterday from the buyer saying Mercari cancelled the return. I contact them and they said:

"Approved returns must be shipped within the required return window"

In my message to support I even attached a screenshot of the order page saying buyer has until 10/06/2026 to ensure that the tracking status for the return is updated. Today is 10/3 and Mercari cancelled the return yesterday on 10/2. Any idea why that happened? Mercari just keeps giving me a generic response and seems like they aren't comprehending my description of the issue. I'll try to attach a screenshot here of the order screen.

I have a story about stealing money from a scammer. I got a random email from a scammer. They wanted me to buy an Amazon 3rd party item. They said they would send me the money, I buy the item, and they sent an empty box to me and I would leave a 5 star review and sent them back the money. They would then let me keep $25 for the trouble. So I agreed. They sent me the money on PayPal. I didn't buy the item. They then kept emailing me saying if I don't buy the item they would request a refund from PayPal. So I created a fake number using a texting app. I made it look like I was meeting the person at a local place to sell a gpu. I waited a couple days and texted myself again acting like the seller. Saying they fell on hard times and need the money back and they needed to keep the gpu. I then texted myself they were going to do a chargeback anyways so they can get the money and keep my item. Then a week later they opened a dispute. I then gave PayPal all the text messages. After a few days the rules in my favor. I ended up getting $256 out of it. I'm guessing they have tried getting refunds often scamming other people. It's been almost a year now and havnt heard anything.

Problem with a return.

Scammed a scammer