Paid extra for express delivery, received pasta drenched in rainwater
I recently ordered soup and pasta from swiggy and even paid extra for express delivery because I expected the order to be handled properly.
Unfortunately, when the delivery arrived, the pasta had been spilled and was completely drenched in rainwater. The packaging/food was in such a condition that I couldn’t safely eat it.
What makes this more frustrating is that I specifically paid extra for the additional delivery service. If the food can arrive spilled and contaminated by rainwater anyway, what exactly am I paying extra for?
I’ve contacted the platform regarding the issue and their response is even hilarious they're not even a little bit concerned about this just give him a refund of 239 for which Iva paid 334 and it's okay apart from money they didn't even notice that it has zomato's tape not swiggy's .
I am waiting for a proper resolution. I’m posting this here because I’d like to know if others have experienced something similar and how the platform handled it.
I have photos/videos of the condition of the order as evidence.