u/No_Photo_1027

Hi, hoping a mod can help push this along since regular support has gone quiet.

• Guest order: 20 USD PSN Gift Card, placed June 15, 2026
• Bank charged $22.01 to my card, confirmed via bank statement
• Never received an order confirmation, key, or any email
• Opened a support ticket 14 days ago, replied twice with full order/payment details
• Last reply from support was over a week ago asking for details I already gave (twice)

I'm not asking to jump the queue, just for someone to actually look at the ticket. Happy to DM ticket # or any details needed. Would really appreciate a nudge in the right direction — either the key or a refund works.
u/g2a_com u/JustineFromG2A