Scaling up an agency - what systems have real impact on growth?
I run a small agency and I’m finding ways to grow it and bring some systems in place to run it. I read online about the need of founders to focus on client acquisition or customer experience rather than investing in ops, it’s good in theory, but it’s just tough to do. I still need some control over how the place is running day in day out. I need some systems that I understand (not black box) so I can tweak when needed. What sort of ways are you implementing to get over this or what systems helped you?