NordicTrack/iFIT HORRIBLE SUPPORT
If I had known my $5,000 investment in a NordicTrack Ultra 3 treadmill was going to come with Support that doesn’t answer the phone after 45 minutes on hold and an online ChatBot that refuses to pass me onto a human being, I would never had bought this treadmill. I paid extra for White Glove installation services, only to find out my installer had never done an install before, they sent two guys when they needed 3-4 (per the installer), they didn’t bother connecting one of the grounding cables, and then they didn’t actually follow the directions so I’m missing the rolling pad that goes under the rear wheels and the machine won’t level. To top it all off, iFIT removed YouTube and YouTube TV from my installed apps two weeks after I set it up and one can’t reinstall them either. Last, they also removed the ability to see what rate the treadmill is operating at (mph) and the incline!!!! How bad can one suck?