r/nordictrack

Edit: After getting the run-around with internationally based customer service reps constantly gaslighting me and just reading off a script, I decided to leave a complaint on the BBB. Now they will be forced to respond and make amends. And it should be someone from corporate.

I got this Commercial X22i treadmill just a couple of years ago, and of course after the warranty is expired, the terrible Android based computer doesn’t want to calculate distance while running properly.

I had a repairman come out and he said there’s no manual mechanisms in the treadmill that counts that stuff. It’s all electronic now, so he said that the computer itself is just overwhelmed by the program and is glitching. We reset the treadmill, but ever since some days it works and some days I get this error screen.

I feel completely stuck because I spent a couple thousand dollars on this commercial treadmill and only just three years later it’s not working at all. I can’t even manually bypass the screen to just use the treadmill. The only way is to reset manually with the pinhole on the side of the screen and use manual mode. Then after a few uses I get this screen again.

Has anyone experienced this and is my option to literally just throw it away and buy a new one?

The repairman said I could try replacing the computer part and see if it helps, but that in itself was really expensive too. Albeit cheaper than buying a whole new treadmill, but really disappointed with Nordic track. Their customer service is awful too.

Spent the last few days getting TWRP and LineageOS 18.1 (Android 11) running on my ProForm Pro Trainer 1000. Figured some people here might be interested, given the shared iFIT hardware and software across ProForm and NordicTrack.

I've literally replaced the entire operating system. It's now a generic Android tablet that happens to be connected to a treadmill controller.

I haven't done much Android hacking in years, so I was pretty rusty. This took a few days of experimentation, research and AI assistance, with plenty of failed attempts along the way. It was good fun getting back into it.

A lot of the work was debugging the hardware support and checking it against the stock firmware. I can confidently say it is stable now.

With the iFIT garbage removed, it’s very responsive and smooth. I’ve also installed Google Apps.

Very glad not to be messing around with privileged mode anymore.

I am using it with the Stride app that u/oo00_McNutty_00oo posted last month.

Quite a bit of messing around for a treadmill, but I've enjoyed it!

If people are interested, I can put together a longer blog post covering how I got this working, what went wrong along the way, and how to replicate it on the same hardware.

Here are some pictures of the frame of my x11i (of course it is out of warranty)

Notice one of the supports is fully welded, but the broken support is missing a bit of welding.

Doesn’t look like great penetration on the weld that let go either.