
X22i just doesn’t work anymore
Edit: After getting the run-around with internationally based customer service reps constantly gaslighting me and just reading off a script, I decided to leave a complaint on the BBB. Now they will be forced to respond and make amends. And it should be someone from corporate.
I got this Commercial X22i treadmill just a couple of years ago, and of course after the warranty is expired, the terrible Android based computer doesn’t want to calculate distance while running properly.
I had a repairman come out and he said there’s no manual mechanisms in the treadmill that counts that stuff. It’s all electronic now, so he said that the computer itself is just overwhelmed by the program and is glitching. We reset the treadmill, but ever since some days it works and some days I get this error screen.
I feel completely stuck because I spent a couple thousand dollars on this commercial treadmill and only just three years later it’s not working at all. I can’t even manually bypass the screen to just use the treadmill. The only way is to reset manually with the pinhole on the side of the screen and use manual mode. Then after a few uses I get this screen again.
Has anyone experienced this and is my option to literally just throw it away and buy a new one?
The repairman said I could try replacing the computer part and see if it helps, but that in itself was really expensive too. Albeit cheaper than buying a whole new treadmill, but really disappointed with Nordic track. Their customer service is awful too.