u/North_Pay_5839

Trying again because Reddit is apparently on a crusade against VPNs

Hi everyone, curious about some specifics with Roam Beyond. Really happy with the 250/50 plan and the timing on me getting it couldn’t have been better with a lot of travel that came up.

One thing I noticed, which has held true through 4 countries now is that I can only ever get service on a specific network. Generally, that’s no issue, but I’d occasionally get to places where I’d fall to 2G/Edge (which I genuinely think cannot do anything in this day and age) or have no service. Turning off automatic network selection shows me a full list, but selecting any other provider results in no service. I’ve tried this when I have full service on the normal network and it still acts with no service.

Again, it’s no issue like 95% of the time and only becomes an issue because I go to remote areas, but I’m mostly curious if this is how it’s set up or maybe it has to do with my destinations (Eastern Europe + South Asia)/phone (iPhone 13 mini) instead of a general rule they have.

Edit 3: Hopefully the final one, and perhaps I was too quick to jump to Reddit to make a post, but I appreciated everyone helping out regardless. On my third attempt with calling support (after following up with the original location again and being told to mention the “Avis 806 screen, not the wand”), I got put on a 5-7 min hold and the support person was able to find the notes from the original rental location confirming my story. She let me know I’ll be getting a refund for the fuel service (plus tax) and that I’ll be getting a new receipt in 4 hours, with 3-5 business days for the actual refund. Barring any issues, this should hopefully resolve things. Again, thank you to everyone for their help, I learned some important lessons about really making sure I document everything about the rental with pics at pick up and drop-off, keeping receipts, and doing my inspection with the employee and making sure the paperwork reflects things accurately in case I end up at a different location or with a different employee than the one I rented with

Edit 2: I was able to contact the location I rented from, as well as support. I spoke to the employee present at the time of the rental who remembered the situation and was able to pull up the reservation. He said that in the notes he can see he wrote down the fuel level as 1/8. I mentioned this to support when I called them but they could not find it. They provided an email to send a copy of the slip to, which I’ve done, along with a screenshot from my credit card bill for the fill at Esso the same day of the rental.

Edit: I went through the papers again. The rental agreement with the charges and stuff has the fuel gauge reading as full. The vehicle inspection slip has it at 2/8 which is actually correct. I think the guy at the original location messed up what he put in the computer, and the return location at the airport only had that to go off of.

Not 100% sure which is the right flair but figured auto made the most sense. Happy to change if needed.

Ontario

I rented a car from AVIS, originally for 2 days. I kept the carbon copy of the slip at rental which shows ‘X’ marked in the 1/8 and 2/8 gas boxes. This was also verbally told to me by the guy at the desk. I had originally intended to return the car to this same location, but due to being disorganized, decided to use it to drive to the airport for my flight and return it there. I returned the car at 5/8 gas level per the e-receipt I got, which lines up with my recollection of the gas amount as well. The e-receipt, however, is claiming the “out” fuel level was 8/8 and there is a $80 surcharge I’ve received for fuel service. It’s complete nonsense, even at today’s absurd gas prices $80 would fill the tank from empty, not to mention I returned it with more gas than I started with.

I imagine my first step is contacting customer support to try and get it refunded. I am skeptical they will do so, however, given that their e-receipt is claiming 8/8 as the out fuel level. If they don’t refund it, is my only option a chargeback? How would that affect my ability to rent from them (or budget) in the future? Is there anything else in between I can pursue as an option in between?

Edit: I went through the papers again. The rental agreement with the charges and stuff has the fuel gauge reading as full. The vehicle inspection slip has it at 2/8 which is actually correct. I think the guy at the original location messed up what he put in the computer, and the return location at the airport only had that to go off of.

Edit 2: I was able to contact the location I rented from, as well as support. I spoke to the employee present at the time of the rental who remembered the situation and was able to pull up the reservation. He said that in the notes he can see he wrote down the fuel level as 1/8. I mentioned this to support when I called them but they could not find it. They provided an email to send a copy of the slip to, which I’ve done, along with a screenshot from my credit card bill for the fill at Esso the same day of the rental.