r/freedommobile

Canada has fallen behind countries around the world in building out fibre telecom infrastructure for faster internet speeds. Many of these countries have maintained public ownership in their markets while Canada’s public telecom shrinks. However, SaskTel, one of the last holdouts of public telecom in Canada, outperforms the national average on fibre deployment. This article makes the case that to continue to invest in the 21st century economy, Canada has to rebuild public ownership of telecoms.

I cant seem to pay my phone bill nor set up auto pay it says to try again in 5-10 minutes... its been an hour a

Is there no way to set up auto-pay from a chequing account? I'm sort of running into a life event situation that I may not have a credit card anymore and would rather it come out of my bank account instead automatically so I still get the auto-pay discount but on the app I don't see an option that allows that. Has anyone had it set up by talking to them or is a credit card the only option?

I live in Northern Ontario, but for the fun of it, spoke to a rep over the phone and got a prepaid plan. How long until you think I'll get disconnected as I live in only a coverage area and not a subscription area?

What's odd is that they asked me multiple times my address and postal code, said that I am in a coverage area so the service will work, with the only caveat is that I need a new number. I was under the impression if you don't enter any subscription areas that they will terminate the account

EDIT:

According to the fair use policy, under section 4, as long as your billing address is in a coverage area, you can use the service in the coverage area despite not living in a subscription area. However, your usage must primarily be in the coverage area. I contacted yet another rep who confirmed this

I had a phone appointment yesterday that I waited almost a month and half for. Didn't get any call, no missed call notification or even a voice mail. I called the office, they said the person called twice from their personal phone and blocked their number. Afaik, my phone doesn't automatically block unknown or blocked number calls.

I recently switched from Fizz to Freedom mobile due to the seemingly more flexibility with add-ons and cross-continent QoL with Wi-Fi calling and overall higher reliability in cross continent scenarios.

The uptime if my data is very inconsistent. I tried switching between automatic network and Freedom specific. LTE preferred over 5G and vice versa, for some reason my data is VERY inconsistent. I just switched yesterday.

S24U

I'm considering switching back. I REALLY don't want to approach Rogers.

Does anyone have any clues?

2months ago when fido ($27)/freedom ($25) are both running a good promotion, I signed up for $25 plan with freedom.

I have a proof over chat and over call (2x) that they said Im qualified. Executive office admitted they made a mistake but still cant honor the plan since im not qualified.

submitted ccts ticket and they gave me a call and still wont give me the $25 plan. The best that they can do is to give me some credits (which is really just refund all the payments that I paid) and promo good for 1 year to keep $25 and after that it goes back to $50.

any thoughts of ways to make this work?

I switched two days ago from Rogers to Freedom prepaid $20 for 25gb (6month pay in advance) rogers called me back offered $30 for 100gb us-ca and I’m considering to switch back because of really good reception in my area.
Freedom Mobile rep told me it’s not refundable when I paid for $130 for each of the line. Two lines total. $260

One I want to confirm. So there is no way to cancel freedoms and get the refund, right? Even if to convert to postpaid and cancel same day?

I’m considering keeping freedom for my kids that I was planning to buy phones this summer. So what happens to the account and balance if I port out numbers to rogers. Can I just go and get two separate phones numbers for freedom to give to my kids?

Why is it impossible to sign up for Freedom mobile service online when you’re a new customer? I tried to do so because I am on a strict budget and signing up online would allow me to avoid the $45 fee. But you have to register online before signing up. And that wasn’t possible.

Not happy. ☹️

I was just watching YouTube and suddenly couldn't see comments anymore. When I go to my general settings it says the network administrator turned restricted mode on.

Trying again because Reddit is apparently on a crusade against VPNs

Hi everyone, curious about some specifics with Roam Beyond. Really happy with the 250/50 plan and the timing on me getting it couldn’t have been better with a lot of travel that came up.

One thing I noticed, which has held true through 4 countries now is that I can only ever get service on a specific network. Generally, that’s no issue, but I’d occasionally get to places where I’d fall to 2G/Edge (which I genuinely think cannot do anything in this day and age) or have no service. Turning off automatic network selection shows me a full list, but selecting any other provider results in no service. I’ve tried this when I have full service on the normal network and it still acts with no service.

Again, it’s no issue like 95% of the time and only becomes an issue because I go to remote areas, but I’m mostly curious if this is how it’s set up or maybe it has to do with my destinations (Eastern Europe + South Asia)/phone (iPhone 13 mini) instead of a general rule they have.

I have a Samsung A50 phone which I bought 7 years ago with a Freedom Mobile monthly plan, $24/mo. I am perfectly happy to keep the same plan with Freedom, but figure that it is time to upgrade the phone. I am thinking of buying an unlocked Samsung A57 from Costco, and do all the upgrade steps myself. My research online says that all I need to do is:

• buy the A57 phone,
• connect it to my current A50 phone (via USB-C to USB-C cable),
• run Smart Switch to transfer the data from the old to the new phone,
• move the SIM card from the old to the new phone.

Is this really all I need to do? Are their any other steps missing? Will I need to let Freedom Mobile know I have a new phone?

To prevent incumbents such as Rogers, Telus and Bell from buying up everything, the feds are putting a cap on how much spectrum any single bidder can walk away with, giving smaller carriers a real shot at competing.

Ottawa also wants to cut down the bureaucratic headache of building new cell towers. The current approval process is slow and expensive, and the government is proposing to replace it with a digital portal where companies can file applications and locals can weigh in online. The idea is to speed things up without cutting communities out of the conversation.

mmWave auction is set for October 19th, 2027.

I have a Rogers Cell that is from the Pickering Rate center. The block is 905-409-XXXX. Freedom provides coverage in Pickering, has their own 5G towers and has stores in Pickering. Despite that though, they don't provide any Pickering numbers at all. Would I still be able to port my number in from Rogers or not?

Anyone using this on Freedom?

I want to confirm if VoLTE and VoWiFi works.

Yes I am aware that it's missing essential bands.

hey all, got the $4x global roaming plan. im 2 weeks in and data works fine. BUT local calling to chinese numbers only worked for the first two days or so then all calls to local number is 'blocked' just wont connect. calling +1 international number back to canada works tho. im able to receive calls from both local and canadian in coming calls. guess china blocked my canadian foreign number thinking its telecom scam.

Ever since switching to Freedom I’ve noticed worse battery life on my device (despite my old provider and Freedom being co-located on the same tower). It turns out Freedom is using a very aggressive paging cycle (320ms vs 1280ms).

The paging cycle is how often your phone’s modem will wake from idle to check for incoming calls, data, etc.

Rogers, Bell, and Telus all use 1280ms (industry standard). Freedom is using 320ms, meaning that your phone wakes from idle 4x as often. Does anyone have any insight into this topic? I realize it’s quite niche, but it almost seems like a misconfiguration of the network.

Wondering if anyone else has experienced this. Im roaming in Portugal and even though my plan has 25gb of roam beyond data, with talk and text, I'm being charged standard roaming rates (50 cents per megabyte and $1.25 per minute for calling).

After calling support they confirmed I shouldn't be charged and tried to add a 5gb add-on, that still didn't work.

The supervisor then told me to get a local sim card while they take 2-5 business days to figure it out... which is frustrating roaming was the whole reason I got this plan.

So far I'm at over $70+ in roaming charges.

Has anyone else had this happen?

One of the people I'm traveling with also has a freedom plan and their data is working and using their roam beyond data just fine.

We also got different text messages, where mine says I'm being charged standard roaming rates and theirs says they have regular rates...

Does anybody else have a problem when somebody sends more than four or five photos that they don’t come through? I’m on a group chat and people are always sending pictures and I don’t know they’re there unless somebody comments about them, but I don’t see them.