r/freedommobile

Edit: Data roaming is always on.

I took a long trip to Tobermory last week.

Previously, a satisfied Fido customer.

Currently, a dissatisfied Freedom customer.

Minus the few BIG towns, Freedom had no coverage for me. No Spotify, No youtube, No nothing.

Glad I downloaded the offline map beforehand.

Hell, I even lose network inside grocery stores too.

Never had any issues with Fido.

Jumped the ship, thinking Can/US/Mex and international roaming will be awesome with Freedom.

Now, I doubt it.

How is everyone's coverage for Freedom, especially on-the-road?

Subscribed in Toronto, never getting this icon. I am still on the 3500/3800 bands ?

I have a One Plus Nord N200 5G phone and am considering switching from Public Mobile to Freedom Mobile. Doing the IMIE check showed that the phone was compatible with the FM network, but with limitations. I took the phone into a Freedom Mobile (Ottawa area) store and the technician tried using it with a test SIM. Rather than showing 5G as the protocol, it showed "Roaming". This doesn't happen with Public Mobile. The phone has 5G bands n66 and n71 but not n78 and it supports VoLTE. I am wondering why the connection is shown as "Roaming". Is this something to do with the origin of the phone? Is it "regionized". Could someone explain why this is happening, as I obviously don't want to pay roaming charges for local calls. Thank you.

My monthly prepaid bill is $40, I have $50 in available balance with a bill coming due on the 15th, but my auto pay is not setup until 18th. Will it know to take the available balance on the due date of the 15th? or will it literally wait until my auto pay payment comes through

I'm not able to make any calls around 8pm, but i can use mobile data, is it the same for you?

Edit: Videotron is offline which is the mother company that freedom came from

How good is Freedom's reception now? I spend a lot of time in downtown Toronto and small rural towns ( Muskoka/ Owen Sound, and Kingston). I make/receive around 100 calls a day for work, so reception is very important for me. I'm enticed by the plans that include roaming as I frequently travel to the States and Europe. Currently on Fido

Any dealer store employees here? Was wondering, what's the commission breakdown, I'm an employee at dealer store, but I don't really know how they calculate the commission.

I’ve been with freedom for many years and recently I’ve been facing some random service drops. I have an iphone 17 pro max and 2 lines from Freedom. Both lines will lose service completely and reconnect in a matter of seconds but this leads to dropped calls, dropped internet connection (specially while driving). It happens any time I am outside and I live in downtown Toronto so it shouldn’t be like this. Not sure whats going on I have been to Apple and Freedom and no one seems to know the reason for this.

Anyone else facing similar issues?

I’m a frequent traveller, so like many of you I switched to Freedom for the 250GB + 50GB Total Freedom monthly plan at $40. This plan is essentially unmatched in what it promises, and on paper seems to be a no-brainer. I can say that after three months of use Freedom’s plans as advertised are quite dishonest; especially regarding their coverage. Some of the issues I faced were:

• Regular instances of poor to no reception in common buildings, even when relatively close to Freedom’s towers. This is not a hardware issue, as I tested on more than one phone.

• Falsely advertised download and upload speeds on the 5G network. Speeds in larger cities such as Vancouver, Toronto, and Montreal were commonly lower than even poor LTE speeds, sometimes capping around 40 mbps. I suspect this is due to the sheer number of subscribers now on the network.

• Perhaps the biggest frustration was international roaming. While your data technically works abroad, it appears to be heavily throttled in many countries, making it nearly unusable at times. This varies by country, but Freedom doesn’t clearly disclose this. If reliability and speed matter, you’re better off buying a local eSIM.

• Freedom advertises reasonable coverage, but they fail to mention the efficacy of it. They operate on a spectrum that has difficulty penetrating obstructions so interior performance can be very poor without WiFI.

• Porting my number to another provider was unnecessarily difficult. After replying “YES” to the port authorization text, Freedom still prevented the transfer and instructed me to call customer service instead. I was routed to the retention department and had to go through nearly 30 minutes of verification before my number could finally be released. This was beyond frustrating.

I understand that Freedom’s plans offer compelling value, but they should require more transparency in their offerings and be more candid about potential issues with their service. I hope this helps if anyone is considering them in the future!

I try paying online through express payment, and it says system error, tried the saved card in auto pay, same system error, can anyone confirm it is working? My card is 100% working i just use it for Amazon payments.

I took up Freedom’s offer of $40 5g internet, but when I was sent the Docusign contract they had bumped up the price to $100/month, so I declined the agreement. A few days later they delivered a 5g modem to my house and added the service to my account. After unsuccessfully waiting for a live agent on the phone for 45 minutes I resorted to the chat service. The agent told me they would send a return shipping label but also said the Docusign agreement they sent me was just for my records and that clicking the offer link was all they needed to start the service! It’s now seven days later and they still haven’t sent me a return shipping label (and also did not include one on the box they delivered the modem in). I’m now back in hold hell waiting to connect to their customer service. Overall Freedom has been the worst customer experience I’ve experienced with a cell provider (I’m a former Roger’s and Telus customer).

In Sweden and phone works greats except trying to call Swedish numbers. When calling after it tries to dial it says your number is not properly registered on the network E164. Tired 011 before the number +46 and all the number combos. Spent an hour with chat support and they have no ideal. Same issue on two phones, A56 adn S23. Auto connected to network as well as manually connected to tele2 with no changes

hey all, hoping someone might be able to help me with a group SMS issue. I am located in Ottawa and am in a group text chat for work with seven other people; myself and six others are iPhone users, while two are Android users. the group chat text bar reads “Text Message • SMS”. as of June 16th, I am receiving all incoming messages to this text chain, but none of mine send. I can successfully text everyone in the group individually, but in the group they do not go through.

I have contacted Apple support and had diagnostics run on my iPhone 17 Pro, and they determined that it is a carrier issue. Freedom also ran their own diagnostics with me and could not determine the cause, so an IT ticket open with them on June 23rd. Four business days later, the ticket was closed with no resolution; I called them to find out why, and all they could tell me is that the “towers in my area are still in development and they have no timeline for when this will be complete”… this makes no sense as my messages were sending until about two weeks ago.

Apple can’t help me and apparently neither can Freedom. any assistance or guidance anyone can provide would be appreciated (but please don’t suggest that I re-start my phone or reset my network settings etc. because I can assure you I have done all of that multiple times now).

thank you!

EDIT: unfortunately Freedom told me there was nothing they could do, they assured me it is not an issue with my phone but insisted it was not an issue with their service and rather an incompatibility issue with the routing of my messages. i switched providers to Virgin Plus and the issue was immediately resolved… so no matter what they say, it is in fact their fault.

I got $120/6mo prepaid plan, wondering how does auto pay works with this. With monthly prepaid, it's straight forward but with this being every 6 months - not sure how I can set up autopay because it seems like I can't make it charge every 6 months, only monthly. Do I just divide the before/after tax top up amount by 6 and set it?

Is 5 GB enough for one week in Switzerland?

Hey,
I’m a former Freedom employee and I’m stuck with a SIM issue that’s been unresolved for over 2 weeks.
My SIM card is completely dead and I have no access to my number at all. Retail and customer care both told me they can’t help because it’s an employee account and only Employee Services can process SIM replacement.
I’ve emailed Employee Services multiple times but I’m getting no response or acknowledgment.
At this point I’m completely locked out of my number and can’t receive OTPs or calls.
Has anyone dealt with Employee Services before or knows the correct way to actually escalate this? Right now there’s no working support path.

Curious if anyone else’s home internet has shit the bed