r/freedommobile

Image 1 — Freedom Mobile threatening cancellation after one Roam Beyond travel cycle. A nyone else?
Image 2 — Freedom Mobile threatening cancellation after one Roam Beyond travel cycle. A nyone else?
▲ 61 r/freedommobile+1 crossposts

Freedom Mobile threatening cancellation after one Roam Beyond travel cycle. A nyone else?

I received my first Fair Usage Policy warning text today, saying my line is at risk of cancellation due to “continued” violation of their Fair Usage Policy.

I downloaded all my usage history as excel and let AI run the analysis and it does not seem like I have continuously violated anything. I have $40 250GB 50GB RB plan and I am using it as normal.

My records from March–August show approximately 81% of data, 93% of calls, and 84% of messaging were on Freedom network.

The only outlier was one billing cycle when I travelled in Europe for three weeks and used the 50GB included Roam Beyond data for the first time in 6 months.

Has anyone received a similar warning after using Roam Beyond? I tried calling and asking Freedom to explain but the agents don’t know any more details, they simply kept telling me to turn off data roaming and consider switching to another provider.

This is wild that they are spending millions of dollars advertising Nationwide coverage and Roam beyond but won’t let me use it. My usage isn’t even that excessive. What am I missing? How can they enforce this vague FUP? It clearly mentions Majority of usage should be on Freedom which it is.

Is it worth bringing it to CCTS’s attention?

u/Planhub-ca — 1 day ago

Phone Plan Cost

I’m thinking on switching… I’m in Alberta and the current plans I see if bring my own phone are $35 for 10GB and $40 for 75GB. Does it ever get lower than this?

10GB seems low for me but 75GB is excessive. I am in no rush as I’m not in any contract.

How much is your current plan and when did you get it?

Thanks!

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u/stilldeciding_ — 2 days ago

Just moved to Freedom from Rogers

I was with Fido and Rogers for almost 20 years just for their phone and finally made my move yesterday and it is looking good so far as it knows when to switch to LTE and 3G as opposed to Rogers where it is either 5G+ or dead signal 💀

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u/JunsBaseball — 2 days ago

Can I use Freedom Mobile on a cruise (Cellular at Sea)

I would assume not, but just wanted to know.

Also, I just switched to Freedom today and am going to the US this weekend, is there any period in which you cannot roam or can you roam right when you get it?

Thanks.

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u/Ok-Network-1950 — 2 days ago

Best Deals

So I would fall under the BYOD plans is the $35 plan the cheapest right now online or can I get a better price in store or wait until Black Friday?

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u/dmbcanada — 2 days ago

Switch to Freedom experience

Hi all,

I’ve read a few posts where folks have discussed their experience switching from Fido to Freedom, but I was hoping to get a bit more feedback in terms of customer experience before making the switch.

For those who have switched, particularly in the past year, how has your experience been and are you satisfied with the service?

It seems particularly attractive right now since I’m planning a UK trip and the back to school plans include international roaming.

TIA!

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u/cavanags — 2 days ago

Was offered a bonus doubling of data with no additional cost

Hello all

Just wondering what the turn around time is on this as no one seems to be able to tell me at Freedom. It said 7 business days. Now they are saying up to 15 days.

What is your experience? They have confirmed the request for increase is in.

Thanks.

reddit.com
u/GenerateForce — 2 days ago

Can I hotspot myself while Roaming?

Planning to roam both in (CAN US MEX), and out of (El Salvador), would I be able to hotspot myself with no additional fees? (have the roam beyond plan 5gb)

reddit.com
u/Ok-Network-1950 — 2 days ago

Account opening friction

Why is it so hard to sign up for Freedom? Twice I’ve tried to create an account and add 4 lines over WhatsApp chat. Twice I’ve been given the runaround by the agent(s); at first it looks like they’re going to give me the plan as advertised( 100G 4 lines at $35 with 5gb recurring roaming and no activation fee). I go through the credit check for postpaid ( my score is very high btw) but then they say they can only give me prepaid but the “same plan”. But of course the plan changes to 70gb, with 1gb roaming ( probably non- recurring) and who knows what other charges.

Is this BS normal? It’s the second time I’ve tried — the last time they used similar tactics and eventually I told them to get lost. It’s seems like the chats are just a stream of misinformation and deception. Should I just go to the physical store instead. The plan look just like what I need on paper, but it seems impossible to get in practice.

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u/tsfto — 3 days ago

hotspot instead of at home wifi?

I'm an incoming grad student in downtown Toronto looking to switch phones, am currently with Fido on an expensive plan of $52 (best deal my specific account/line has atm). I'm shopping around to get a new phone and debating staying with Fido and financing a new phone on a $58 plan for 110gb with a $58/month Iphone 17 Pro. OR switching to Freedom to lease the Iphone 17 Pro for $30/month with a $45 Plan, but I don't own the phone at the end of the 2 years. Essentially fido: $110/month + tax or Freedom $77/month + tax.

Problem is I will be living downtown in an older house and probably not get wifi and just use hotspot. I heard freedom's signal is not the best, has anyone used hotspotting for wifi on freedom? And do you think the fido or freedom deal is better?

reddit.com
u/johkne — 3 days ago

Using Roam Beyond with local e-sim

I just signed up with Freedom Mobile and I have 10GB of Roam Beyond data for each billing cycle. I'm going to be spending almost 7 weeks in Portugal soon and I have purchased a 30 day 20GB Airalo e-sim to supplement my data. I'll renew that as needed.

I am on wi-fi calling at home because of weak signal (rural). I think I have to turn that off before travelling but what other settings do I need to turn on/off? I'm on Android.

Also, how do I use the two sims together? Should I turn off data on Freedom and turn it on for the e-sim and then turn Freedom back on to cover end of trip?

It's been a long time since I've done a big trip and I used to just buy local sims for wherever I was going.

Thanks in advance for all help & advice :)

reddit.com
u/resnick99 — 4 days ago

traveling to asia for 3-4 weeks, can I port to FM just for a month ?

Im planning to port in to BYOD $45 plan (5 gb roam beyond is enough data) for a month while I travel to Asin and since FM doesn't have good coverage at work and port back to another carrier.

Anything wrong with it ? Does FM let you to use roaming right away on 45$ plan ?

reddit.com
u/samualcookies — 5 days ago

Unable to make payments, every single transaction says "Payment declined" or "Payment failed"

I have tried both of my credit cards, and even my moms to ensure it's not because mine are the problem.

I have tried express pay, auto pay, everything.

This is actually insane. I wouldn't care at all if I wasn't expecting an important text that I'm unable to receive. Wifi Calling works, but not for receiving/sending texts.

Anyone else have something like this going on?

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u/Bogdomir — 4 days ago

Freedom WIFI calling abroad without Roam Beyond

I am not a cellular tech person.

Has anyone purchased the $99 annual talk/text plan, then switch to WIFI calling (in Canada) before traveling abroad for an extended time? Has this worked or is Roam beyond a prerequisite to receive calls abroad?

Freedom is trying to sell me the basic monthly plan which includes Roam Beyond... just want to be able to get the odd inbound call using WIFI only while away.

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u/Scubeydoo — 4 days ago

Freedom CAN + US + Mexico Plan. Did anyone use it in the U.S?

Hello,

I have recently upgraded my plan to Freedom’s Canada National Wide, U.S and Mexico 60 GB + 5 GB Roaming Beyond.

I am planning to travel to the U.S soon and am wondering if anyone have this plan and used data there with this plan? Does it actually work without additional fees?

Any advice is appreciated.

reddit.com
u/INFJCatLady97 — 6 days ago