u/darwinjajam

Hi, I’m on vacation outside Canada and changed my postpaid monthly plan to prepaid yearly plan ($129) through chatting with Freedom. Once they changed my plan, after 10hrs it still shows no service and restarted my device 4-5 times. And at the same time I’m unable to enable wifi-calling, it says “to allow wifi calling on this account, contact Freedom Mobile”. I did contact them again through chat and they couldn’t help and said they can only help with both requests once I go back to Canada. Can anyone please help or faced this issue since I really need to get important sms.

Thank you.