EMERGENCY - Broken Shower Flooding Bathroom
Hello! Sorry if this isn’t the right place. Mods you can delete this. Sorry for my tone. We need help right now. The hot water handle in the master bathroom’s shower came off and from that hole boiling hot water has been spraying at high pressure for over 40 minutes. While a roomate’s been DIY’ing maintenance (EVERYONE is unresponsive during the holiday, the only one answering is an AI “community assistant”) I’ve been trying to find where a valve might be to shut all the water off— but I have NO IDEA where I’d look and my browser keeps giving me AI-generated bullshit, but from what I gather either it’s somewhere in a utility closet or it’s outdoors and only apartment staff have access. Does anybody know where I should look? I’m going to go back to my browser but I’ll check in as often as I can. So sorry mods. Thank you everyone!
UPDATE 1:40AM: We called the fire department because I was honestly too scared to mess with the water heater myself. Three men came out and checked the thing and found no shut-off, is what they said. So they’re outside currently checking for a main line they can access. Otherwise they can’t help us. Fun! But thank you all so much, again, for the enormity and swiftness of your response, we were at a complete loss for what to do in this situation! This is far from the first major maintenance issue we’ve had in this apartment, so our next step will probably be legal action. Don’t think we have a choice anymore.
UPDATE 10:03 AM: We finally got ahold of someone! The assistant property manager, who is out on vacation, picked up a call and we have a third party coming in an estimated 10-20 minutes! And sorry for not responding for some hours, I couldn’t keep myself awake to check (and re-check) everything and record everything very far past 5AM. I’m aware of people criticizing my response and my ignorance of the plumbing in this apartment, and criticism is fair, but I still think I’ve done what I can do. I promise there isn’t a magical off-switch I’ve been hiding from you folks, or one supposed off-switch I haven’t touched. I would have loved for that to be the case. Anyway, I should be able to close this issue soon and stop troubling you and the maintenace subreddits. Thank you all for your support.
UPDATE 10:47: THE WATER IS OFF! All of it, for now. The “off-switch” was in a crawlspace underneath our HVAC in that (a different, obviously) closet, a pipe whose valve didn’t even have a handle on it. The guy from the third party had to use a wrench to turn it. THANK YOU AGAIN everyone, every suggestion, every joke, even some of the condescension I’ve received; I am ENDLESSLY grateful that this has gotten the response it has, when nobody but literally 911 listened to our calls for help, and even they couldn’t solve the issue.
I don’t know what the etiquette is for resolved issues on this subreddit, I just got here yesterday for this catastrophe. But thank you folks, you’re wonderful. I’m going to bask in the relative quiet of the apartment now. ♥️