u/OWNSystems

Why do we call something a training issue when five different employees make the exact same mistake?

At what point does it stop being about the employee and start being about the process?

I’ve started asking myself a different question when I see recurring mistakes:
If different people are making the same error, is the system making it too easy to fail?

Sometimes the answer is more training.

Sometimes it’s accountability.

But sometimes the process relies on people remembering something that should have been built into the workflow instead.

I’m curious where everyone draws that line.

When do you decide it’s time to coach the employee versus redesign the process?