u/Objective-Dinner-266

I keep hearing roofers say a quote request was “trash” when the real problem was the day got sideways.

One homeowner has an active leak. One wants numbers for a replacement next spring. One filled out a request at 10:30 pm after a storm. Meanwhile you’re on a roof, the office is tied up, and a rep is already headed across town.

Nobody can treat every quote request like it deserves the same first call.

For owner-led shops: when three or four quote requests hit in the same day, what actually decides the order? Leak? Insurance timeline? Roof age? Job size? Zip code? Whoever called twice?

Not asking for a sales pitch—just trying to learn what experienced crews use when the calendar gets jammed up.