Considering Bell Business after a bad experience years ago
A few years ago, I moved my office from Videotron (200/50) to Bell Business, mainly for the higher bandwidth.
It was a terrible experience. We had persistent packet loss, random connection timeouts, and certain ports would become unreachable for periods of time before working again. The problems were intermittent, which made them especially difficult to troubleshoot, but they happened often enough to disrupt our operations and waste a lot of employee time.
Bell support was never able to explain what was happening or provide a permanent fix, so I switched back to Videotron within a short time. I’ve stayed with them ever since.
Now I’m considering Bell again because a 50 Mbps upload is becoming a real bottleneck for our business. However, I’m reluctant to go through the same experience.
Have things improved on Bell Business in recent years? Were these kinds of issues isolated, or have others experienced them as well?
Also, is Bell still doing any kind of network-level filtering, “intelligent firewall,” or other traffic inspection on business connections? If so, can it be disabled to get a straightforward Internet connection?
I’d appreciate any recent experiences before I make the switch.