I cannot believe what I just had to do to cancel a reservation
I just accidentally booked a reservation at the Connecticut location instead of Colorado. Oops, my mistake, I’m just cancel it real quick and rebook it at the correct location…except they don’t allow cancellations online. So I call the phone number and tell the AI I need to cancel. I sit on hold for over 20 Minutes!! I finally got the bright idea after wasting 20 minutes to call on my work phone, tell the AI I need to MAKE a reservation and I kid you not, I was put through to a person INSTANTLY. I cannot believe how shady that is and I am furious I wasted so much time simply trying to fix my mistake. It’s made me so mad I am now scraping the whole idea. Honestly shocked at how sketchy that was. Who knows how long I would have been kept on hold just trying to fix a mistake that could have been corrected in five seconds with a cancellation button.