Great Wolf Lodge Colorado Springs: I booked the wrong date my mistake. They want $50 to change it and denied a waiver or dining credit. Now 39 minutes on hold trying to reach a manager. Disappointing service. Has anyone managed to get a one-time exception?
We're planning a 1-night trip to GWL at Houston/Webster TX and have been soaking in advice on this page - very helpful, thanks!
Question (some pedantic):
- Is there any restriction to drive away for dinner etc. and come back? I would be surprised if multiple entries weren't allowed during the stay period?
- The parking charges ($25) are per night or per calendar day?
- Does each room have a microwave or we have to use in common areas?
- Do you find the pool water reasonably clean?
- Is the Wolf Pass , Paw Pass , MagiQuest worth it, or an overpriced add-on?
- Are there sufficient lanes in the bowling arena?
- Booking for a weekday, with 4-5 days notice and it is showing $198 (including tax) for 1-night. Is this reasonable considering short notice booking?
- Is there any other hidden fee, junk fee, resort fee, amenities fee when staying overnight?
Was in the cities for a Twins game Sept 27th. My son lost his stuffy, Tiggy. It's a small orange tiger with a rattle inside. Brand is Just One You. Tiggy is very well loved. He is devastated. We stayed at Great Wolf Lodge in Minneapolis, MN. Filed a report and cant get ahold of anyone when I call. The longer its been the harder it'll be to locate. Please help!
Let me start by saying we LOVE the concept of GWL because my kids love it. In theory it should be an easy, inclusive, fun trip for families. We went twice and had a bad customer experience both times but went back a third time last week because it's all my son wanted for his birthday. Just in this last trip:
- We had incorrect charges (this has happened every time) that I had to deal with the entire car ride home
- We called and chatted the day before to add a cousin who could come last minute, were told both times that it was somehow completely impossible to do so over the phone, so we had to wait and go through the process at check in and wait 40 minutes with 4 small children who'd been on a 4 hour road trip to get there- literally just to add a person to the room
- We had a significant problem with the room last year and were told all they could do was "add something fun for the kids next trip" when we called the front desk, I brought that up this trip and the front desk person said we had to have proof of that statement or they wouldn't do anything. I didn't honestly care about the "fun thing" but it was such an odd and off putting way to be treated. Like I'm sure all you do is give them a free arcade game worth $2, why not just assume the customer is being truthful?!
- We went to the buffet for dinner at 5pm (on a Wednesday, resort was not busy at all) and there were absolutely no plates or cups clean or ready. We had to wait almost an hour (again with 4 small kids tired from playing all day) before we could even get food because it was 30 minutes to get clean plates out and then another 20 waiting in the huge line that snaked around the restaurant by that point.
I want to continue going for my kids sake but I've never experienced such poor customer service anywhere. Wondering if a new location would be better.
For people who have gone to gurnee IL and Mason OH which do you like best and why!? We are right in the middle of both and trying to decide! I have a 6 year old!
I just accidentally booked a reservation at the Connecticut location instead of Colorado. Oops, my mistake, I’m just cancel it real quick and rebook it at the correct location…except they don’t allow cancellations online. So I call the phone number and tell the AI I need to cancel. I sit on hold for over 20 Minutes!! I finally got the bright idea after wasting 20 minutes to call on my work phone, tell the AI I need to MAKE a reservation and I kid you not, I was put through to a person INSTANTLY. I cannot believe how shady that is and I am furious I wasted so much time simply trying to fix my mistake. It’s made me so mad I am now scraping the whole idea. Honestly shocked at how sketchy that was. Who knows how long I would have been kept on hold just trying to fix a mistake that could have been corrected in five seconds with a cancellation button.
Hi,
Im curious about the wolf ears specific to the location. In Naples FL they have Naples embroidered on the back and include a gator plush hanging off them.
What location specific ears are at other lodges?
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I've heard she still comes out rarely at Niagara. Has she been seen anywhere else?