How do I get my money back?
I (M22) have been using Hims medication and I have A LOT left of my medication. I just moved across the country and I’m strapped for cash because I just moved. I’m about the graduate college and I’m trying to start paying off my loans so I’m trying to pay off my credit card bill first so I payed off about $500 of it before I moved.
I went to log something in the Hims app yesterday and saw that they had charged me around $400 on my credit card and sent new medication which I do not need to my old apartment. I was given no notification that this would be happening other than personably when I signed up though I thought I remembered them saying I would receive my next medication in October or November.
I can’t find where I signed anything saying they could send me anything July 1st but it might exist somewhere, can I dispute the charge? Will that go through? Am I royally fucked? I’m trying to get them to refund me but their customer service team is being extremely slow and it’s really freaking me out.