u/Odd_Illustrator4315

hey.

6 days ago I issued a withdraw (947629638992). right afterwards i was asked for confirming documents, send all of them, got a cryptic mail that shouldnt have reached me (regarding someone else), asked whats the deal and hasnt heard ever back since.

I think the confirmation is stuck in some weird process. I called the support phone 10 times a day and didnt get through either, paying calls on my own.

whats the deal? do i need to file complain with OASIS or the gambling commission?