Weird Zelle Situation
On September 25th, I sent a Zelle payment to my mom and asked her to confirm that she received it. She and I had used Zelle before and her email was saved under my Zelle recipients; in fact, the transfer limit for her was higher because she was a “trusted contact”. A few minutes later, she confirmed that she received the payment.
The amount I needed to pay her was large so I broke it up over several days. After the second day, she also confirmed that she received payment. After five payments, however, she texted me that, while she had been receiving notifications each time, none of the money was actually making it into her account. Obviously, this was alarming on my end because the money had all left my account and the transaction was “confirmed” each time within a few minutes. It wasn’t pending and could not be cancelled.
We figured out that she had changed accounts in the last few months because she and my Dad had set up a trust and now the main contact info on their account was his. They went to a physical Chase location on Saturday to try and resolve the issue. She told me that they were able to fix the problem with Zelle and the Chase representative said that I just need to cancel the previous transactions and resend.
Only…I can’t do that. I went onto my account today but the transactions are completed and cannot be canceled or flagged for review or anything. I am going to call Chase once they open and I can go to a physical location but…where has this money gone???