Drove to a ClassPass class only to be told I was never actually booked.
Booked an 7 p.m. class through ClassPass, got my reservation confirmed, credits were deducted, and it still showed under my Upcoming classes. A few hours later, the studio emailed me saying my reservation was canceled. I contacted ClassPass before driving there, and their support told me that since it was still showing in my Upcoming classes, I was still booked. I drove 20 minutes to the studio, only to be told I wasn’t on the roster because it was a fundraiser class that shouldn’t have been available to ClassPass members in the first place. ClassPass refunded my credits, apologized, acknowledged that I shouldn’t have been put in that situation, and gave me 3 courtesy credits.
I’m not upset with the support agent, they were actually really helpful. I’m just wondering if 3 courtesy credits seems fair for the inconvenience, or if you would’ve expected more. Also, how does a class that ClassPass members aren’t even eligible for end up being bookable in the app?