r/ClassPass

I recently started doing Lagree. I go to the same lagree studio about 3 to 4 times a week and have been using ClassPass to do so these last two months. I haven’t gotten any weird looks or comments from any of the instructors however, I feel kind of weird checking in and seeing I’m one of the only ones on ClassPass especially since I’m fairly consistent as a “non member”. I’ve also been seeing that the studios don’t really make money however, I also understand that that’s not my fault lol. I believe right now I’m spending roughly $100 a month through ClassPass. Whereas I would have to spend about 220 a month if I were to sign up through their membership…..

Is this normal? Do studios NEED to be on class pass? I never have trouble finding an open class so does low volume within the studio play part ??

I’m super passionate about Pilates and I’ve been looking for a studio where I can consistently attend classes and continue improving my own practice, so I was really excited to find a studio I liked, especially with newer ones popping up in the GTA.

I booked a reformer class through ClassPass about a week in advance at a studio i was enjoying (went to like 5 classes so far?), received a confirmation and reminder, and the booking continued to show as active in the app. I drove about 30 minutes on my day off and brought a friend. When we arrived, I was told the class was overbooked and **my spot had been given to someone else**. My friend had booked after me and still had her spot.

The front desk person explained that ClassPass users are automatically removed to prioritize newer customers and the studio’s own members, that i should’ve received an email from classpass, and suggested I consider becoming a member. She was so non-chalant and matter fact about it and I was so confused because I’ve used ClassPass for years and had never experienced this.

I contacted ClassPass afterward and was told the studio had reported the class as overbooked and my reservation was cancelled **after the class had already taken place**. I therefore had no notification that my spot had been removed because they did bot receive the notification until after.

I reached out to the studio to understand what happened, and one of the male owners reached out to me via phone. He explained the studio’s frustrations with ClassPass — the financial side, people getting Pilates **“for free”** or much cheaper through ClassPass, users potentially **“taking advantage,”** and prioritizing direct members. So that’s why my spot was cancelled, and it was done by the studio not ClassPass. He said ClassPass is a spot filler. All of this was communicated in a very frustrated tone, and i unfortunately felt i also matched that energy because in the back of my mind I’m like what does this have to do with me and why are you speaking to a customer like this?

I completely understand that studios have business considerations and limited capacity. My issue was **transparency and communication**. If a confirmed ClassPass booking can be removed to accommodate someone else, I feel like that should be made clear beforehand when we book, with extra steps taken to make sure the customer is actually told their spot has been cancelled. Or maybe have only a few spots open for classpass. When i suggested this, it was noted well then people wouldn’t book the class (which feels a bit scummy) and i said i would’ve, and i would even if the credits were higher and that I was even hoping to get a membership soon once i moved to scarborough end of the month.

Anyways, I found the conversation super uncomfortable because the owner seemed to have clear frustrations with ClassPass, and that seemed to overtake actually addressing the situation or trying to smooth things over. I understand where the frustrations may come from, but I don’t feel classpass users should be seen as the problem when it’s the model.

I never want to shit on a small business, especially how tough it is for the studios, the whole thing just did not feel inclusive and i am sad i dont feel comfortable going back because i love one of the instructors. Maybe if i get the membership but i still dont feel great hearing all this about class pass members.

Am I being unreasonable in how I’m viewing this? Has anyone else experienced something similar with ClassPass/studios? I’d really appreciate some outside perspectives. And if anyone has recommendations for welcoming reformer Pilates studios in Scarborough, please let me know!

I realized I quite like Barry's (even though their music choices suck), but the problem is that it's just too fast and I can't keep up. My previous classes were basically me trying to look around and imitate, which I don't think is a good approach. The pace of the class is such that instructors don't really have time to stop by one person and correct. I'm not really a beginner, but I don't usually do deadlifts or many other exercises because I feel like I need to learn good technique first.
What are some recs for classes that allow learning good technique, where instructors actually have some time to correct your form, etc.?

I started teaching at a new strength circuit studio at the same time as another instructor and I've noticed they have several CP reviews on our studio page and I have 0 so far.

All of the reviews for this person are super specific/clinical in a way that makes me think that they solicited for these reviews, requesting certain things to be addressed. Every review includes word for word " focuses on form" and is then sandwiched with other instructor hot phrases like: "effective mind muscle connection" and "ensured safety".

The other reviews for the studio are a lot more simple like "great class, love the music, instructor has a fun energy, love the vibe, etc". Because of the stark difference in detail, I feel like the instructor asked for these reviews to be written. I'm not sure if these are friends of the instructor or if they are clients that they connected with.

My question to reddit: if you DON'T already have an established relationship with an instructor, how would you feel if they asked you to leave a text review if you expressed satisfaction with the class?

Trying to take temp on etiquette here because I'm wondering if I should try to request some clients to leave reviews for myself... I just almost feel like it feels icky to ask that of someone