SeatGeek Buyer Guarantee?
I bought tickets over a week ago for a specific event. When I bought the tickets, I couldn’t view them since I was still waiting on the seller. In the past, I have had generally good experiences with seatgeek so I trust the buying experience. Usually, I open the tickets when I get them on the email or open them a few hours before the event. I’ve never had any problems, but this time when I opened them, I saw that they were for a different event, not the one I bought for. I immediately notified seatgeek, and got started with an email help ticket. They said they were looking into it, but repeated attempts to get status on this over email and in the app have lead to a deafening silence. I’m afraid I will never hear back or get any refund.
Their guarantee says:
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We provide a guarantee that tickets are delivered on time, provide valid entry, and match your order. In the case they are not, we’ll make it right with comparable or better tickets, or when replacement tickets aren’t available, a refund.
“
I fall clearly under this, since SeatGeek should be able to programmatically/automatically scan the images of the ticket and know ahead of time that the ticket I was given was for the wrong event. It shouldn’t be the buyer that is figuring this out!
What is one to do in a case like this?
I guess I could wait, but I feel like a week is more than enough time for them to get to the bottom of this and issue me a refund. At the very least they could at least get back to me. I wasted a fair amount of money around this because I paid for travel, hotel, and other expenses just to get to the event that I couldn’t even attend.