Opinions on returns process for Magnus pro
Ordered a MAGNUS Pro and realised not long after that I’d picked black instead of white.
Messaged support pretty much straight away (couple hours after ordering) asking if they could either change the colour or cancel it so I could just reorder the white one. They confirmed it hadn’t actually shipped yet, but said it had already been “processed for shipment” in their system so they couldn’t make any changes or cancel it.
I asked if they could get someone in fulfilment/the warehouse to stop it before it left and apparently that’s not possible either.
So now I’ve basically got to let this massive desk get delivered to me, then send it back, pay around £50 return shipping, and order the exact same desk again in white. Or I could refuse delivery and chargeback.
Picking the wrong colour was my mistake, but it’s still pretty ridiculous that the cancellation window is apparently so short that the order becomes completely untouchable before it’s even left the warehouse.
Support were really polite but it just seemed like a lot of "my hands are tied", I don’t really blame the agent but it just feels like a really clunky process for something this expensive and bulky.
Anyone else had similar issues with their returns process and how did you deal with it? Or is it as I say it is and do I just bite the bullet?