EU Server Is Back Online, but Severe Lag Is Still Ruining Competitive Content
The EU server was offline for several hours, and when it finally came back online, the performance issues continued. The lag is still extremely severe, making it practically impossible to participate in competitive content under normal conditions.
I am part of a guild ranked among the top 3 on the EU server, and during these issues, we were participating in important content. Due to the extreme lag, we were unable to complete the activity as planned. Approximately 20 players died because of the lag, while another 10 players left midway through the activity because of black screens when zoning into other areas.
This is not just a minor inconvenience. These are players directly affected by technical issues beyond their control, with real consequences for a competitive guild's performance and progression.
When a guild invests time and effort into organizing dozens of players for important content, the expectation is that the server will function at an acceptable level. It makes no sense to spend hours waiting for the servers to come back online, only to find that the game is still barely playable.
The problem is not limited to lag either. Disconnections, black screens when changing zones, and unexpected server outages are becoming increasingly concerning. For players who regularly participate in competitive content, server stability is essential.
We understand that technical issues can occur and that not every problem can be resolved immediately. However, in a game that has been live for approximately nine years, these recurring issues raise serious questions about the server infrastructure and the overall quality of the service being provided.
Many players pay for Premium subscriptions every month and spend additional money on cosmetic items. The bare minimum they should expect is a stable server that allows them to play without losing progress or having entire activities compromised by technical problems.
SBI needs to provide more than generic updates. Players deserve a clear explanation of what is happening, concrete information about the measures being implemented, and assurance that these issues are being treated as a priority.
It is unacceptable for dozens of players to be affected during a single gaming session because of server instability. We should be able to participate in the content we organize for without server performance determining the outcome of the activity.
We need stability, transparency, and lasting solutions, not another maintenance period followed by the same problems.