self checkout help
Hello. I have just moved to Australia and got a job at Kmart. I am a Self Checkout Operator. We have many checkouts — half card, half cash and card. Sometimes a customer goes to do card but realised they actually want cash, so they ask me to move there transaction to another checkout. How is this possible? I asked the Customer Greeter on door and they told me to hit “Suspend transaction” and then a receipt will print. The receipt prints and then you go to the other checkout and scan the barcode, and it saves their transaction onto there. I attempted this and it said something along the lines invalid barcode. I was just wondering what I did wrong so I can know how to do this in future? Thank you very much