Customer greeter confronting shoplifters
Does anyone else’s managers just ignore the whole safety training, and try and pressure you to catch out thieves. We’ve covered it in online training and even in refresher training with managers that we can’t accuse customers. BUT despite this our managers will tell us when someone is leaving the store with unpaid items and tell us to ask them.
It baffles me because the managers will stand 10 meters back hiding and watch whilst we have to deal with the situation. They then give us the side eye when we aren’t able to get the stock back. On one occasion the store manager was so rude and I started crying on the doors it was embarrassing. It’s like a) if anything happens we aren’t protected and b) how am I a 5’4 girl going to get a T-shirt (hidden in a backpack) off of a 6 foot guy. A couple of the department managers pulled me aside and quietly told me “don’t worry there’s literally nothing you could’ve done to get the shirt”.
It’s not even worth reporting to HR anyways because our store is one of the busiest in the state and is really connected to head office. Our store manager has been with Kmart for 40 years and we always get awards for preventing theft 😭 I spoke to one of my friends and they said “yeah you’re not supposed to but I think the loss from theft reduces her bonus so she just blames it on us everytime it happens”.